Tag: customer service

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Why Regular Connection is Crucial for Excellent Customer Care Service

Customer Service number

Customer Service

Customer care is the direct connection between your customers and your business. Building a healthy relationship with customers is crucial to business success. If the customers feel more connected and secure with the brand, repeat purchases are likely to be made and thus increase the lifetime value of the customers.

Connecting with customers helps to build customer retention. In addition, loyal customers help acquire sales, reasonable profits, and new references and assist in word-of-mouth marketing by vouching for your quality, honesty, and services.

Customers are the force that drives a business; hence it’s important to note how they interact with your brand. Constant interaction with the customers is essential beyond the initial transaction.

A company with an excellent customer service team does more than answer questions and solve customer issues. They are proactive to ensure such problems never crop up in the first place to give customers peace of mind. OneDios allows customers to book service in 60 seconds or raise a complaint. It eliminates the need to contact customer care of different brands, such as Voltas’ customer care or Samsung customer care, in case of a breakdown.

Here are the ways to connect with customers and make them feel special:

  1. Provide Tailor-made Solutions

Each and every customer has unique needs. Make your customers feel special, and approach each customer as an individual and should cater to their needs and requirements. Grouping all your customers together cannot provide the best solution, as customers may require the same product or service, but their reasons may differ. So, businesses must tailor their marketing approach to cater to multiple audiences.

The organizations can segment customers based on age, gender, social class, education, income level, and new/regular customer. Sending personalized and customized messages to the customer segments increases upselling and cross-selling opportunities.

  1. Keep Customers Engaged and Show Appreciation

Keeping customers updated about introducing a new product/service, an upcoming promotion, or your latest blog post is essential. It helps raise brand awareness and makes customers feel like a crucial part of the business. Moreover, it aids in bringing value to customers’ lives and keeps them in the loop.

Engaging customers on social media and responding to their comments are great ways to guide the narrative about your brand. Respond quickly to questions and concerns that come in from customers through these channels.

Showing customers that you appreciate them can improve their connection to your brand. Human nature is such that a little act of kindness or a word of appreciation makes our day. So is with customers; little appreciation makes customers happy. OneDios has become the number one trusted brand for home appliances, providing excellent quality and satisfaction to its customers. Going out of your way to make a customer happy can reap significant rewards for your business. A positive word of mouth is spread by satisfied customers and thus building brand image and reputation.

  1. Respond to Concerns

Good customer response is a vital asset for an organization and directly or indirectly helps in business growth. Don’t be available only when the company is doing great or customers are happy. Constant dedication earns the trust and respect of customers. Poor customer service can lead to business closure in no time.

Businesses need to be aware of how the response times can impact the customer experience. Swift response and quick redressal of complaints help build brand image and trust. If you are done with wasting your time with the customer care helpline, then move ahead with OneDios App to avail the fastest and smartest communication. Customers can book a service in 60 seconds with OneDios, of any major brand, which ensures solving customers’ problems at the earliest without contacting the customer care service of multiple brands.

Hence, success depends on understanding and interpreting queries and then working to provide the best solution in as little time as possible. Undoubtedly, OneDios is setting new goals of efficiency for customer service. If the organization succeeds in satisfying the customer, it wins in developing and maintaining a relationship with that customer and can easily retain him.

  1. Go Above and Beyond

Go above and beyond for your customers. To keep customers long-term, offer special discounts, recommend customized products based on consumers’ needs and always remedy an unpleasant experience. Such efforts on the company’s part enrich customers’ experience and minimize customers’ need to contact customer care.

It is your job to ensure your customer’s experience ends well. Exceptional customer support will keep them coming back. Samsung customer care, or Volta’s customer care, aims to make a strong connection with the customers and use this technique to their advantage.

Reward programs are a great way to connect with customers. Points or gifts for purchases/services are good incentives and provide extra value to the customer. Gifts to customers on birthdays or out of the blue can be send to emphasize their importance–for example, a discount code or coupon. It is essential to customize appreciation messages and add a personal touch.

  1. Keep it Personal, not Transactional

Building personal relations with customers strengthens your bonds with them. It aids in creating lifetime customers and building a community around the company. Moreover, it benefits employees, customers, suppliers, and the community.

Being conversational and consultative with customers helps rather than being aggressive while selling. The human aspect displayed while interacting with customer care benefits the company’s image as one that aids in making an informed decision rather than a hard sell.

 
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5 Effective Ways to Deliver Exceptional Customer Service

Customer service is more than being courteous to your customers – it’s a crucial element of business operations that can impact a company’s image in the public eye. Excellent customer care servcie means meeting customer expectations. You must be quick, efficient, helpful, and empathetic while resolving customers’ problems to deliver exceptional customer service.

Quality customer service is making customers feel valued, treated fairly, greeted pleasantly, provided with the required information, and appreciated by your business. Good customer service centre has a significant influence on brand loyalty and customer retention. A satisfied customer puts in a good word for you and stays loyal to you, and they keep returning in the future. The cornerstone of customer retention is customer satisfaction. Happy customers stay and also recommend your service to others.

Customer care comprises a collective set of policies that govern how the business interacts with customers. It includes regular interaction to greet customers, manage service complaints, and thoroughly understand products and services. OneDios helps you book a service in 60 seconds and raise a complaint. It is bringing a revolution in how services are delivered in 6 clicks. You can also buy extended warranties and AMCs for all brands, like Whirlpool, Samsung, Bluestar, etc.

Companies spend a considerable amount to attract new customers, whereas customer satisfaction aids in retaining existing customers. Companies invest in marketing and advertising efforts to bring consumers through the doors. After investing in marketing and having an excellent product or service, you can still not make customers happy! This goes to show that your customer services are unhelpful, unreliable, or inaccessible. By improving your customer service, you can ensure the customer leaves satisfied. Investing in customer service is crucial to long-term business success. It costs significantly more to attract new customers than to retain current ones.

The following ways ensure customer satisfaction and loyalty to the companies in the long term:

1. Know your Product/Service

It would help if you were an expert on the products or services. Having a good knowledge of your product is an essential customer service skill. You should believe in your product, be able to discuss its features, know how to market it well, and solve any related queries. The employees must be well trained, and training or coaching should be available.

Create a knowledge base for the employees with the company’s ideology, products/services, FAQs, etc. This will guide and help them learn all the necessary data and also assist in responding to customers.

2. Know your customers

Customers want to interact with people, not companies. Learn about your customers, and remember their names and previous conversations. Giving personal touch wherever possible is a crucial way to show your customers you know them and care.

Understanding your customer is crucial to any business endeavor. Treat the customers like they are the center of your world – and they are rightly so.  A successful business understands its customer’s wants and the best way to make products available. You can conduct surveys, take customer feedback, or conduct marketing campaigns to know the likes and dislikes of customers.

Learning your customer’s buying behavior is also very important. Anticipating the changes in demand based on customer feedback plays a pivotal role in delivering the best customer experience. Significant interactions start with understanding customers’ wants and needs. Based on the previous customer database,  Samsung customer care executives are trained to understand frequent customer problems and provide solutions.

3. Keep Customers in the Loop

Keeping customers in the loop until their complaint is resolved is ideal. Efficient customer service is quick and immediate for customers to be loyal and keep returning to you. Samsung customer care Support and other brands acknowledge their support request and ensure a quick resolution. An automated reply is sent to the customer through a web form or an email to acknowledge email receipt.

Studies found that 90% of companies refrain from using auto-responders or acknowledging the email. Nobody likes to wait, and why should they?  When the customers are put on hold for hours or days, it reflects poorly on your business and doesn’t build the customer’s trust in your services.

Sometimes excellent customer service means teaching customers how to take care of themselves. Self-service is the best form of service. FAQs, knowledge bases, tutorials, and chatbots save customers’ time, empower them, and improve customer satisfaction.

4. Focus on quality, not quantity

Customer care executive’s duties revolve around answering a fixed number of complaints, queries, and their redressal daily. This approach is focused more on quantity which can compromise quality, whereas research shows that customers prefer quality over speed.

To win the trust of anyone, you need to keep your promises. You should be able to deliver what you promise in the most respectful, helpful, and humble manner.

Bluestar customer care and other big brands score highly on their replies to deliver customer satisfaction. A proper resolution is always better than a low-quality answer, even if it takes a little longer to compose. Excellent customer service beats speed every time. Complex queries take time to resolve, relate to the customer, show sympathy or compassion, and be empathetic.

5. Make it Convenient to Contact Customer Support

This is a common issue faced by the majority of customers. Besides searching for customer care numbers, customers must wait endlessly on toll-free numbers to connect with the executives. Failure to connect leads to a bad customer experience and dissatisfied customers.

OneDios app is an excellent solution for booking a service or raising a complaint to any brand in 60 seconds. The hardest thing to earn is customer loyalty. At OneDios, we aim to make your experience easier, smoother, more comfortable, and more convenient for our customers. We approach your issues and complaints with great attention and care and offer quick services to resolve them. You can book the service on OneDios here for regular maintenance and repair of home appliances of any brand. With OneDios, getting customer service for any issue is straightforward, quicker, and more efficient.

If you have queries about the extended warranty and AMC of brands such as LG, Samsung, Whirlpool, etc., download the  OneDios app today. At OneDios, we are here to help you take care of all your home appliances. You can raise a service request in a few clicks without having to call various people or search for phone numbers.

 
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5 Simple Ways to Improve Customer Response Times

 

Customers either shape the brands or shake them. Without customers, no business can ever reach its potential. Keeping customers happy and satisfied and giving them excellent customer care service is essential. Replying faster to customer queries and complaints must improve customer satisfaction. A swift response from customer support can enhance their experience. One of the best ways to keep loyal customers happy is to offer excellent customer service.

Quality customer care is responding promptly. 71% of customers believe that a quick response from the service team can significantly improve their experience. Customers expect their queries to be answered efficiently and timely. Response time is very crucial in customer satisfaction and building loyalty. A platform like OneDios App is a one-stop solution that allows customers to book service in 60 seconds or raise complaints. They are bringing a revolution by improving customer response times without needing to call customer care. OneDios is standing out by simply responding, resolving, and delivering its promise of outstanding customer service.

An organization’s customer service response time simply refers to how quickly it responds to a customer’s inquiry. Good customer care doesn’t mean resolving the issue in the very first interaction. Acknowledging their message or ensuring them that you are working on their problem is enough to keep them satisfied for the time being. Prompt response is essential for customers to decide which brands/businesses they will continue dealing with. Immediate response and good services earn the company’s trust, satisfaction, better sales conversion, and loyalty of their customers.

Here are five simple ways to improve customer service response times and experience.

1. Ensure Excellent Customer Service

A highly skilled and competent team to handle any customer query is the first step toward providing excellent customer service and support. A knowledgeable support team with excellent communication skills and a desire for customer satisfaction is a must.

To improve team efficiency:

  • Regular training – Conduct regular training sessions on updated features of different products or services and convey clear brand messaging. Training should be consistent across all departments and teams.
  • All vital business information should be shared with the support team to make them aware of all the policies, products, issues, and solutions.
  • Keep monitoring your current goals to understand the problem areas and improve them in the forthcoming training sessions.

Set realistic goals for your team and motivate them to meet those goals. Create a motivating environment where employees feel encouraged to do their best. Such training sessions aid the customer service team in responding quickly and thoroughly understanding products and services.

2. Set up a First Automated Response

An excellent automated response makes the customer feel heard, saves the service team time, and helps manage customer expectations. This simple technology lets the customer know you have received their query and what they should expect to happen next.

However, one can’t rely on an automated message to satisfy a customer’s needs fully. Still, often all a customer wants are to be acknowledged, and an automatic response is an excellent way to:

  • Assure the customer that their request has been received and a customer service executive will contact them soon.
  • Set expectations upfront and inform the customer of your average response times.
  • Remind the customer of your customer service department’s opening hours and how long it takes for them to respond.
  • Provide links to FAQs and other self-service tools to help them, reducing the need to contact customer care.

3. Categorize and Prioritize the Requests

Each customer query is essential, but to provide efficient customer service, categorizing and prioritizing the requests is needed to maximize the use of resources. Categorizing the requests based on complexity and subject matter helps the customer service team to be more productive. For instance, a customer reporting a fraudulent debit card purchase or customer with a recurring issue, or a customer who is impatient or angry are the ones who need to be given importance over others. Your business loses money and potential clients if their issues aren’t resolved on time. This doesn’t mean other customers aren’t necessary.

A ticketing system is great for this. It helps you tag each of your customer enquiries by priority so that you know which queries are urgent and which can be replied to a little later yet timely. An easy and quick method is to use a traffic light system:

  • Red for high priority
  • Amber, for less urgent emails
  • Green, if an immediate response is not required

Grouping similar tickets together boosts efficiency. For example, your team can devise one immediate solution and quickly resolve the entire group of tickets in a single pass.

4. Use Customer Service Response Templates

In customer service, it so happens that some questions are asked again and again by customers. Such frequently asked questions can be dealt with quickly and efficiently by using templates containing prepared answers.

Create templates by identifying common questions and issues your support team encounters most frequently. To rewrite the same responses to common questions repeatedly leads to time wastage and duplication of work. An experienced agent knows what types of questions their customers frequently ask. Use this information to prepare your customer service team better.

Templates save time, provide customers with the correct information, and help reinforce the brand by keeping communication consistent and your customers happy. Templates can be created for questions such as “how can I reset my password?” or “when will I receive my order?”. Whirlpool customer care and many other major players follow the same practice.

5. Set up Time-Based Alerts

Every business wants to respond quickly to reduce its customer response time. However, sometimes the time lag in responding or resolving the issue is outside your control. It’s very easy to lose track of which emails have an early response requirement and to miss inquiries that get buried during busy times.

Set up time-based alerts to avoid losing customer questions in the system or responses being delayed more than required. The customers deserve attention and answer their questions within a reasonable time frame. Customer waiting time for response can be highlighted using time-based email alerts.

Upon receiving an inquiry, a customer service agent determines when to follow up. An alarm is then set as a reminder. It allows agents to go away and research the correct solution and ensures unopened or unclaimed emails are picked up before the deadline for response has ended. A time-based alert ensures that nothing is missed.

At OneDios, we are proud to offer and deliver excellent customer service and are quick in responding to inquiries. OneDios makes the process simpler, faster, and more efficient by contacting customer care for any issue and booking service within a minute. To learn more about how OneDios can help you with the hassle-free booking of services, download the OneDios app now. We understand that excellent customer support drives an amazing customer experience. 

The OneDios app is a one-stop solution for all your AMC-related service issues without having to call multiple people or find phone numbers. We make the service experience effortless and timely for the customers and efficient for the support agents.

OneDios offers an outstanding professional facility for repair, installation, and service work. OneDios app makes it simple for consumers to avail of post-sales services without difficulties. You can schedule the service of any electrical appliance at OneDios, which covers all major brands. OneDios now covers over 1350+ cities in India.

 
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Buying Or Renewing Warranties Have Never Been This Easy Until OneDios Was Introduced.

Buying appliances and products is never a difficult task. In today’s time, there are a variety of online and offline stores which give you the benefit of buying. One added advantage of purchasing appliances is that the consumer knows what they are buying or want to buy. The only thing that can confuse people after the purchase is the warranties of the products. Buying or renewing the warranty is easier than people think it is.

Definition of extended warranty:

An extended warranty or maintenance service contract is similar to an insurance contract for the product that one purchases. It is sold by the retailer at the point of sale, although it’s often possible to buy one afterward from third parties.

The extended warranty, like its name, is an extension of the existing warranty. It helps one cover the additional maintenance costs of an appliance, or it can be used for home appliances protection. Hence, it is always better to purchase an extended warranty or renew the existing warranty.

There are a variety of benefits of an extended warranty for home appliances, but to name a few-

Precaution is better than cure. It is always better to have insurance in the name of warranty as one may never know how one appliance can become faulty, and in severe cases, it may become useless, and that would be expensive for the consumers as they would have to purchase a replacement for that. Extended warranty coverage is known to cover all such predicted losses.

To ensure the smooth running of the appliances, consumers opt for such warranties as it helps in the good and long-run health and functioning of the appliances.

Repairs are often costly, be it any sort of repair.

Although most of the appliances nowadays are good quality appliances. Hence, extended warranty coverage helps you cover those days when these qualities start facing deterioration and require maintenance help. They are products of future planning.

How can OneDios help here?

There is a one-stop solution for all your queries, damage protection plans, purchase an extended warranty, AC extended warranty, Refrigerator extended warranty, and a lot more extended warranty services, and that is OneDios. We help people buy extended warranties online. It gives multiple plans and options to all and with competitive prices. Since this happens online, it is more convenient and hassle-free. Paperless online transactions make this process seamless. The process is also quicker than the offline process.

Our aims to transform the customer service experience for end customers. This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit www.onedios.com to buy an annual maintenance contract for your appliances.