Tag: #customerservice

How to protect electrical appliances during monsoons?

Post author By OneDios Desk
Post date April 25, 2023
No Comments on How to protect electrical appliances during monsoons?

Everyone loves monsoons but not our electrical appliances. Home appliances make our everyday tasks convenient and straightforward. The moisture, humidity, and dampness that come with rains wreak havoc on our appliances. Accidents during monsoons have been known to occur, such as a short circuit, death due to electrocution, damage to expensive electronic appliances due to lightning or transformer blasts due to waterlogging. You can contact OneDios for regular maintenance and repairs of the appliance of any brand. OneDios makes the process simpler, quicker, and more efficient of reaching customer care for any issue and booking service within a minute.

The damage to appliances and the risk of electrocution can be minimised or prevented by sharing proper and correct knowledge and following some safety measures.

- Unplug all your electrical appliances during the monsoons. Power cuts and fluctuations are more frequent and unexpected in rains and cause massive damage to appliances.
- Invest in Surge Protection devices to protect your expensive home appliances against lightning surges. Frequent voltage surges can damage every piece of electric equipment in the house in a split second if surge protection is not a part of the circuitry. The surge protectors transfer electrical surges directly underground, keeping appliances and the home safe.
- Keep your appliances clean as dust attracts moisture during rains causing fungal growth in your appliances. Clean appliances such as microwaves, cooktops, rice cookers, televisions, etc., with a dry cloth to protect them from damage and malfunction. The maintenance and care of appliances are very straightforward; however, if you feel that your appliance service is due, download the “OneDios” app and generate a service request in a few clicks.
- Install residual current circuit breakers (RCCBs) or miniature circuit breakers (MCBs) to protect your loved ones from electric shock or fire. RCCBs and MCBs are designed to shut off power if a fault develops in an electric circuit, mainly when there is a short circuit or an overload. These circuit breakers come in different ratings for various types of loads. Thus, using the correct rating for the load and buying quality products with ISI markings is important.
- Ensure all electronic appliances are properly grounded. Voltage fluctuations can damage the appliances, choose the correct stabiliser to ensure hassle-free operation.
- Take care of switches and outlets near windows or open areas. Rainwater can drip into switches and outlets near the windows and open areas leading to short circuits. Keep them dry and covered, and never use them barefoot or with wet hands.

Use high-quality and hallmarked wires and appliances in the home. Accidental fires usually occur due to short circuits, poor-quality wires, and inappropriate wiring practices. Insulated wires and cables are non-conducive material that offers high resistance to electric current. Better insulation or high insulation resistance in cables protects our loved ones from electrical shocks. OneDios app is a one-stop shop for all your home appliance service or AMC-related issues and queries without calling various people or seeking phone numbers.
Check your home for water leakages and ensure that your electrical appliances, meters and wirings are in dry surroundings. Fix any water leakages to avoid short circuits, electrocution and possible fire.
Never use any electrical appliance barefoot, especially during the monsoons, to avoid getting an unexpected electrical shock.
Metal parts easily corrode in the presence of humidity. Mostly all appliances have some or the other metal part in them, making them susceptible to corrosion. Corroded parts affect their contact with electricity and negatively affect the appliances working.
Always buy an extended warranty for your appliances and have them insured. Replacing electrical appliances is expensive and time-consuming. Purchasing an extended warranty or AMC is always better to get your appliances insured. You can buy brand-authorized Annual Maintenance Contracts (AMCs), Service plans, and Extended Warranties on the OneDios app to provide your appliances and products with 360-degree protection.

Many appliances start working erratically during monsoons due to faulty internal components or the accumulation of moisture or dust. The appliance begins malfunctioning and negatively affect its performance and shortens its lifespan. It is recommended to get your home appliances checked by a professional if they behave oddly. For repairs, maintenance requests and warranty extensions of any of your brand’s appliances, you can log on to OneDios here. OneDios has become the number one trusted brand for home appliances, providing excellent quality and satisfaction to its customers.

Remembering that electricity can be hazardous and fatal is always essential. The best way to prevent an electrical accident is by adopting these safety tips, and we can thus help our loved ones stay safe and safeguard our expensive and dear home appliances during monsoons. Only a slight adjustment to your home’s electrical switches, wires, and meters can guarantee your peace of mind and safety. Whether you own a water purifier, refrigerator, or more, you can buy extended warranties on numerous electronic appliances exclusively at OneDios. If you want to book the service of any brand appliance, then download the OneDios app, choose the type of service, and you will receive a call from the customer service executive. It’s hard to believe but true that OneDios initiates a connection with the customer service of electronic brands such as Panasonic, Daikin, LG, Godrej, Samsung, Sony, Bajaj, Voltas and so on within a minute.

Tags #customerservice, customercare, electricalappliance, electricalappliances, regularmaintennace, regularservice

OneDios People OneDios Talks

5 Effective Ways to Deliver Exceptional Customer Service

Post author By OneDios Desk
Post date October 18, 2022
No Comments on 5 Effective Ways to Deliver Exceptional Customer Service

Customer service is more than being courteous to your customers – it’s a crucial element of business operations that can impact a company’s image in the public eye. Excellent customer care servcie means meeting customer expectations. You must be quick, efficient, helpful, and empathetic while resolving customers’ problems to deliver exceptional customer service.

Quality customer service is making customers feel valued, treated fairly, greeted pleasantly, provided with the required information, and appreciated by your business. Good customer service centre has a significant influence on brand loyalty and customer retention. A satisfied customer puts in a good word for you and stays loyal to you, and they keep returning in the future. The cornerstone of customer retention is customer satisfaction. Happy customers stay and also recommend your service to others.

Customer care comprises a collective set of policies that govern how the business interacts with customers. It includes regular interaction to greet customers, manage service complaints, and thoroughly understand products and services. OneDios helps you book a service in 60 seconds and raise a complaint. It is bringing a revolution in how services are delivered in 6 clicks. You can also buy extended warranties and AMCs for all brands, like Whirlpool, Samsung, Bluestar, etc.

Companies spend a considerable amount to attract new customers, whereas customer satisfaction aids in retaining existing customers. Companies invest in marketing and advertising efforts to bring consumers through the doors. After investing in marketing and having an excellent product or service, you can still not make customers happy! This goes to show that your customer services are unhelpful, unreliable, or inaccessible. By improving your customer service, you can ensure the customer leaves satisfied. Investing in customer service is crucial to long-term business success. It costs significantly more to attract new customers than to retain current ones.

The following ways ensure customer satisfaction and loyalty to the companies in the long term:

1. Know your Product/Service

It would help if you were an expert on the products or services. Having a good knowledge of your product is an essential customer service skill. You should believe in your product, be able to discuss its features, know how to market it well, and solve any related queries. The employees must be well trained, and training or coaching should be available.

Create a knowledge base for the employees with the company’s ideology, products/services, FAQs, etc. This will guide and help them learn all the necessary data and also assist in responding to customers.

2. Know your customers

Customers want to interact with people, not companies. Learn about your customers, and remember their names and previous conversations. Giving personal touch wherever possible is a crucial way to show your customers you know them and care.

Understanding your customer is crucial to any business endeavor. Treat the customers like they are the center of your world – and they are rightly so. A successful business understands its customer’s wants and the best way to make products available. You can conduct surveys, take customer feedback, or conduct marketing campaigns to know the likes and dislikes of customers.

Learning your customer’s buying behavior is also very important. Anticipating the changes in demand based on customer feedback plays a pivotal role in delivering the best customer experience. Significant interactions start with understanding customers’ wants and needs. Based on the previous customer database, Samsung customer care executives are trained to understand frequent customer problems and provide solutions.

3. Keep Customers in the Loop

Keeping customers in the loop until their complaint is resolved is ideal. Efficient customer service is quick and immediate for customers to be loyal and keep returning to you. Samsung customer care Support and other brands acknowledge their support request and ensure a quick resolution. An automated reply is sent to the customer through a web form or an email to acknowledge email receipt.

Studies found that 90% of companies refrain from using auto-responders or acknowledging the email. Nobody likes to wait, and why should they? When the customers are put on hold for hours or days, it reflects poorly on your business and doesn’t build the customer’s trust in your services.

Sometimes excellent customer service means teaching customers how to take care of themselves. Self-service is the best form of service. FAQs, knowledge bases, tutorials, and chatbots save customers’ time, empower them, and improve customer satisfaction.

4. Focus on quality, not quantity

Customer care executive’s duties revolve around answering a fixed number of complaints, queries, and their redressal daily. This approach is focused more on quantity which can compromise quality, whereas research shows that customers prefer quality over speed.

To win the trust of anyone, you need to keep your promises. You should be able to deliver what you promise in the most respectful, helpful, and humble manner.

Bluestar customer care and other big brands score highly on their replies to deliver customer satisfaction. A proper resolution is always better than a low-quality answer, even if it takes a little longer to compose. Excellent customer service beats speed every time. Complex queries take time to resolve, relate to the customer, show sympathy or compassion, and be empathetic.

5. Make it Convenient to Contact Customer Support

This is a common issue faced by the majority of customers. Besides searching for customer care numbers, customers must wait endlessly on toll-free numbers to connect with the executives. Failure to connect leads to a bad customer experience and dissatisfied customers.

OneDios app is an excellent solution for booking a service or raising a complaint to any brand in 60 seconds. The hardest thing to earn is customer loyalty. At OneDios, we aim to make your experience easier, smoother, more comfortable, and more convenient for our customers. We approach your issues and complaints with great attention and care and offer quick services to resolve them. You can book the service on OneDios here for regular maintenance and repair of home appliances of any brand. With OneDios, getting customer service for any issue is straightforward, quicker, and more efficient.

If you have queries about the extended warranty and AMC of brands such as LG, Samsung, Whirlpool, etc., download the OneDios app today. At OneDios, we are here to help you take care of all your home appliances. You can raise a service request in a few clicks without having to call various people or search for phone numbers.

Tags #customerservice, #onedios, blue star customer care, customer care, customer service, samsung customer care, samsung customer care number

Industry Talk

Why you should buy a service plan for your appliance?

Post author By OneDios Desk
Post date July 16, 2021
No Comments on Why you should buy a service plan for your appliance?

With the purchase of any products comes the responsibility of its maintenance. This problem is resolved by providing service contracts to the customers on which they can rely in case of maintenance or repair needs of the products whenever needed. A service contract is an obligated document on the part of the manufacturers to the buyers which they can use in case of sudden dysfunctioning of the products. This points to the need as to why everyone must have service contracts while purchasing a product. It gives you assured service in the time of need and saves you from unnecessary stress in case your products get damaged.

Need for service contracts:

Saves money

The primary concern for any customer is to save money or keep it to a minimum level when it comes to repairing the products. This is exactly the purpose behind the contracts. It saves you a lot of money by reducing the charge of maintenance or repair from the market rate available, either by charging a minimum amount or no amount at all. The idea is to make service costs affordable by avoiding sudden heavy and costly repairs.

No stress in case of equipment breakdowns

In case of equipment breakdowns, access to contracts makes it easy for you to directly call your service providers for professional help. The contract or maintenance agreement comes with the benefits of routine maintenance along with access to emergency repairs.

Discount offers

Brands and service providers usually offer attractive discounts to the buyers of the maintenance agreement. It helps to keep your household budgets in check.

Routine checkups and emergency services

The best part of subscribing to a contract is the access to emergency services. The subscribers will be given preference, and the service providers will be at your doorsteps whenever needed. The dedicated routine checkup also makes the contracts attractive.

Professionally trained and skilled workers

The prime concern of any customer is the longevity of the equipment. The contracts of brands provide highly skilled and updated professionals who are well aware of their quality of service. That is what makes them stand apart from unauthorized vendors.

Why OneDios for Appliance service?

Multiple plans and options on our platform. Plans from the OEMs and other Service providers are available for easy comparison.

Competitive pricing of these plans by respective providers
Buy instantly in a seamless and paperless online transaction.
The contract becomes available instantly.
No need to keep and store paper copies of the contract
Raising a request as part of the maintenance plan becomes a matter of a few seconds
Auto schedule happens for your maintenance visits as per your service plan. You can choose to accept them or move to a more convenient slot just at the click of a button.
You can view the complete history for ready reference
Allows end consumers to rate service and AMC.
Quickly raise a ticket directly with the OEM of the provider

OneDios aims to transform the customer service experience for end customers. This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit the OneDios website to buy a maintenance contract.

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