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5 Effective Ways to Deliver Exceptional Customer Service

Samsung customer care

Customer service is more than being courteous to your customers – it’s a crucial element of business operations that can impact a company’s image in the public eye. Excellent customer care servcie means meeting customer expectations. You must be quick, efficient, helpful, and empathetic while resolving customers’ problems to deliver exceptional customer service.

Quality customer service is making customers feel valued, treated fairly, greeted pleasantly, provided with the required information, and appreciated by your business. Good customer service centre has a significant influence on brand loyalty and customer retention. A satisfied customer puts in a good word for you and stays loyal to you, and they keep returning in the future. The cornerstone of customer retention is customer satisfaction. Happy customers stay and also recommend your service to others.

Customer care comprises a collective set of policies that govern how the business interacts with customers. It includes regular interaction to greet customers, manage service complaints, and thoroughly understand products and services. OneDios helps you book a service in 60 seconds and raise a complaint. It is bringing a revolution in how services are delivered in 6 clicks. You can also buy extended warranties and AMCs for all brands, like Whirlpool, Samsung, Bluestar, etc.

Companies spend a considerable amount to attract new customers, whereas customer satisfaction aids in retaining existing customers. Companies invest in marketing and advertising efforts to bring consumers through the doors. After investing in marketing and having an excellent product or service, you can still not make customers happy! This goes to show that your customer services are unhelpful, unreliable, or inaccessible. By improving your customer service, you can ensure the customer leaves satisfied. Investing in customer service is crucial to long-term business success. It costs significantly more to attract new customers than to retain current ones.

The following ways ensure customer satisfaction and loyalty to the companies in the long term:

1. Know your Product/Service

It would help if you were an expert on the products or services. Having a good knowledge of your product is an essential customer service skill. You should believe in your product, be able to discuss its features, know how to market it well, and solve any related queries. The employees must be well trained, and training or coaching should be available.

Create a knowledge base for the employees with the company’s ideology, products/services, FAQs, etc. This will guide and help them learn all the necessary data and also assist in responding to customers.

2. Know your customers

Customers want to interact with people, not companies. Learn about your customers, and remember their names and previous conversations. Giving personal touch wherever possible is a crucial way to show your customers you know them and care.

Understanding your customer is crucial to any business endeavor. Treat the customers like they are the center of your world – and they are rightly so.  A successful business understands its customer’s wants and the best way to make products available. You can conduct surveys, take customer feedback, or conduct marketing campaigns to know the likes and dislikes of customers.

Learning your customer’s buying behavior is also very important. Anticipating the changes in demand based on customer feedback plays a pivotal role in delivering the best customer experience. Significant interactions start with understanding customers’ wants and needs. Based on the previous customer database,  Samsung customer care executives are trained to understand frequent customer problems and provide solutions.

3. Keep Customers in the Loop

Keeping customers in the loop until their complaint is resolved is ideal. Efficient customer service is quick and immediate for customers to be loyal and keep returning to you. Samsung customer care Support and other brands acknowledge their support request and ensure a quick resolution. An automated reply is sent to the customer through a web form or an email to acknowledge email receipt.

Studies found that 90% of companies refrain from using auto-responders or acknowledging the email. Nobody likes to wait, and why should they?  When the customers are put on hold for hours or days, it reflects poorly on your business and doesn’t build the customer’s trust in your services.

Sometimes excellent customer service means teaching customers how to take care of themselves. Self-service is the best form of service. FAQs, knowledge bases, tutorials, and chatbots save customers’ time, empower them, and improve customer satisfaction.

4. Focus on quality, not quantity

Customer care executive’s duties revolve around answering a fixed number of complaints, queries, and their redressal daily. This approach is focused more on quantity which can compromise quality, whereas research shows that customers prefer quality over speed.

To win the trust of anyone, you need to keep your promises. You should be able to deliver what you promise in the most respectful, helpful, and humble manner.

Bluestar customer care and other big brands score highly on their replies to deliver customer satisfaction. A proper resolution is always better than a low-quality answer, even if it takes a little longer to compose. Excellent customer service beats speed every time. Complex queries take time to resolve, relate to the customer, show sympathy or compassion, and be empathetic.

5. Make it Convenient to Contact Customer Support

This is a common issue faced by the majority of customers. Besides searching for customer care numbers, customers must wait endlessly on toll-free numbers to connect with the executives. Failure to connect leads to a bad customer experience and dissatisfied customers.

OneDios app is an excellent solution for booking a service or raising a complaint to any brand in 60 seconds. The hardest thing to earn is customer loyalty. At OneDios, we aim to make your experience easier, smoother, more comfortable, and more convenient for our customers. We approach your issues and complaints with great attention and care and offer quick services to resolve them. You can book the service on OneDios here for regular maintenance and repair of home appliances of any brand. With OneDios, getting customer service for any issue is straightforward, quicker, and more efficient.

If you have queries about the extended warranty and AMC of brands such as LG, Samsung, Whirlpool, etc., download the  OneDios app today. At OneDios, we are here to help you take care of all your home appliances. You can raise a service request in a few clicks without having to call various people or search for phone numbers.

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10 Easy Tips to Keep Your Water Heater in Pristine Condition

The vast majority agree that having access to hot water is unquestionably one of the essential things in any house. Because of this need of the hour, it is crucial to schedule timely quality checks on your water heater.

As we say, prevention is better than cure. The same goes for electrical appliances also. The good news is that by doing small preventative maintenance tasks, you will be able to extend the life of the systems and save money on water heater repair.

Following these simple tips for water heater maintenance and installation, you could ensure hot water in your house for a considerable amount of time.

1.   Know your Water Heater and Keep it Accessible

You should know which type of water heater you have installed in your home. The capacity and kind of geyser you want or have are often printed on the label affixed to the tank.

The sticker also contains information about the warranty period of your geyser.

Is the guarantee on the water heater no longer valid? This indicates that you need more regular checks for malfunction, and also consider booking a service from OneDios to keep a check on any unexpected geyser repair. In addition, OneDios simplifies your search for customer care as you won’t have to look for the number of Blue Star customer care or any other brand.

For easy maintenance, keep your water heater system accessible. Take care not to keep anything within 2 feet distance of your geyser. It is also essential to get it installed at a place with sufficient height. Also, ensure space between the water heater and the wall. For a technician to be able to service it or repair it correctly, the geyser should have sufficient wriggle room.

2.  Keep The Temperature Low to Save Electricity

Maintaining a temperature of 120 degrees Fahrenheit to eradicate the vast majority of pathogens is a good thumb rule. The hotter your hot water supply is, the more energy it will consume. You can adjust this setting by turning your water heaters thermostat up or down. This simple geyser maintenance tip can save you money and electricity both. Use a flathead screwdriver to adjust the temperature.

If you keep the temperature low enough to be manageable, you won’t have to consult the Bajaj electricals customer care for geyser repair.

3.  Check on TPR Valve

A water heater can blow up if an unsafe internal pressure is allowed to build up in the system. Because of this, manufacturers equip water heaters with a safety valve often known as temperature pressure relief (TPR). This valve releases pressure from the tank if it detects that it has reached an unsafe level. Test the TPR valve regularly to ensure it is operating as required.

4.  Conduct Test on Anode Rod

An Anode rod is placed inside your water heater tank to attract rust and impurities that would otherwise build up inside the tank and rust it away.

Anode rod needs to be replaced as it eventually degrades or becomes worn out with time. The rod must also be replaced if it becomes coated with whitish calcium sediments or its thickness has reduced nearly to half an inch. Because of this, it is recommended to check the condition of the anode rod at least once every three years, and save your time by calling the Blue Star water dispenser service centre.

5.  Flush the Water Heater Yearly

Yearly draining of the water heater is significant. As it allows you to clean the interior of the tank and sediment can also be easily removed. This will prevent the water heater from working too hard, extending its lifespan and lowering your monthly energy cost. In addition, as we know, higher temperatures encourage the accumulation of silt. It is recommended that the temperature of your water heater should be 120 degrees or lower.

6.  Insulate The Pipes

Insulating the water heater tank is just like insulating the walls or roof of your home. It is a simple and affordable approach to enhancing the energy efficiency of your water heater and saving money. Insulation may cut heat loss by as much as 45% and your expenditures for overheating the water.

If your water heater is recently purchased, it must be already insulated. However, if it is an older type, you should consider replacing the insulation with a new one with an R-value of at least 24. If unsure, you may test the degree of insulation by touching the water heater; if it is warm to the touch, the water heater needs further insulation. Purchase foam pipe insulation from a hardware store and wrap each pipe with it before connecting it to the hot water tank.

7.  Check on the Plug

Your switch will frequently ignite if you use a cable with a limited power supply. The greater electrical wattage and power fluctuations will cause the plug and the pins to heat up, leaving burn marks on both the plug and the pins. To prevent any electrical short circuits because of this, use plugs and sockets that are new. Also, try using the MCB switch instead of the regular one.

8.  Replace the Plastic Inlet-Outlet Pipes with Metal Pipes

The use of metal inlet and outlet pipes are highly recommended as they are more resistant to heat than the plastic ones that come with a geyser. In addition to that, don’t forget to inspect the joints frequently. It is time to repair or replace the inlet and outlet water pipes if you see white deposits around the joints caused by hard water or corrosion.

9.  Switch Off Regularly

It is advisable not to keep the geyser on for extended periods, as it would reduce the water heater’s life. Therefore, it makes far more sense to turn it on only five minutes before you need it rather than thirty minutes in advance. Your geyser’s lifespan can be significantly increased with routine servicing and upkeep.

10. Yearly Maintenance

Lastly, for the water heater’s safety, you should always get a professional. If you have no experience in the maintenance of a geyser and want to avoid water heater problems, then it is better to book an expert from OneDios to do the job. Our trained team is equipped to perform basic geyser service regularly and can help extend the life of your water heater. This is especially true if you want to save water heater repair costs. They can also assist you in the Blue Star AC service request.

The Upshot

Maintenance on your water heater may not be everyone’s idea of a good time, but it can significantly extend the life of your appliance. It is best that expert technicians service or repair your geyser so that it lasts longer.