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OneDios Tech

How OneDios is Revolutionising Extended Warranties for Electronics

In today’s fast-paced world of consumer electronics, where the latest and greatest gadgets quickly become a necessity, the importance of a solid warranty has never been more critical. As consumers, we’re investing a lot in cutting-edge technology, so naturally, we seek the best protection for our investments. Enter OneDios, a game-changer in the realm of extended warranties. This blog dives into how OneDios is revolutionising the extended warranty landscape, offering a fresh and innovative solution that steps away from conventional third-party warranties and instead provides brand-authorised extended warranties. 

Let’s explore the transformative approach OneDios is taking and why it’s becoming the go-to for savvy consumers looking for unmatched value in protecting their appliances.

The Shortcomings of Traditional Third-Party Warranties

Before delving into the offerings of OneDios, it’s essential to understand the limitations associated with traditional third-party warranties. These often include:

  • Generic Service: It’s important to note that third-party warranties often do not ensure that repairs will be conducted by technicians specifically trained by the original brand. This lack of brand-specific training can compromise the quality of repair services provided.
  • Use of Non-OEM Parts: When conducting repairs on products, there’s a notable risk if the replacement parts used are not sourced from the original equipment manufacturer (OEM). Utilising non-OEM parts can have significant implications on both the product’s performance and longevity. Non-OEM parts, while often cheaper, may not adhere to the same quality and performance standards, potentially leading to diminished functionality and a shorter lifespan for the repaired appliance.
  • Complex Claims Process: Customers often express concern that claims processes related to third-party warranties can be quite complex and time-consuming. Many consumers find navigating the requirements and procedures involved in making a claim frustrating, which can cause delays and inconvenience. 
  • Limited Coverage: It’s essential to be aware that several third-party warranties may have certain limitations on the scope of coverage, which often go unnoticed. These limitations can leave consumers vulnerable to common issues not covered by the warranty. Therefore, it’s essential to read the fine print of any warranty carefully before making a purchase decision.

OneDios: Brand-Authorised Extended Warranties

OneDios is changing the game by providing brand-authorised extended warranties, ensuring that your electronics receive the highest level of care directly from those who know it best – the brand itself. Here’s how OneDios is revolutionising the space:

Guaranteed Brand-Trained Technicians

OneDios guarantees that brand-trained technicians carry out all repairs and services. You don’t have to worry about finding a trustworthy technician when your appliance encounters an issue. This ensures that your electronics are handled with the expertise and care they deserve, maintaining longevity and performance.

Genuine OEM Parts

With OneDios, you’re assured that any replacement parts used are genuine OEM parts, preserving the integrity and value of your electronics. When your appliance needs replacement parts, you can rest easy knowing that only genuine, high-quality components will be used. This commitment to using authentic parts ensures your device operates as intended by the manufacturer. OneDios, in partnership with renowned brands like Voltas, Blue Star, Godrej and Daikin, guarantees quality repairs and the use of genuine parts.

Simplified Claims Process

OneDios has designed a claims process that is simple to use and efficient, which means that you can now say goodbye to the frustrating and time-consuming process of making a warranty claim. Their commitment to providing hassle-free service simplifies the process and leads to a better customer experience. With OneDios, you can rest assured that making a warranty claim will no longer be a burden.

Comprehensive Coverage

Consumer electronics are more than just devices. They are investments that require protection. Most electronics come with a basic manufacturer’s warranty that offers limited coverage for a short time. OneDios’ brand-authorised extended warranties offer comprehensive coverage, including protections that go beyond what traditional third-party warranties provide. This comprehensive approach ensures that customers enjoy peace of mind knowing their devices are fully protected against various potential issues.

Conclusion

In a market saturated with options, OneDios distinguishes itself by offering brand-authorised extended warranties that provide genuine value to consumers. Through brand-trained technicians, genuine OEM parts, a simplified claims process, and comprehensive coverage, OneDios ensures that your electronics are protected by experts who understand your device best.

As the sole provider of brand-authorised extended warranties, OneDios offers a unique and valuable service that contrasts traditional third-party warranties. The choice is clear for consumers seeking the utmost protection, quality, and peace of mind for their electronic devices. Trust in OneDios for extended warranties that not only promise but deliver excellence. Choose brand-authorised extended warranties. Choose OneDios.

 
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OneDios Tech

OneDios: Bridging the Gap between Consumers and Authorized Service Providers

With OneDios’ rise as a one-stop service solution, we delve into how it bridges the gap between consumers and authorised service providers, simplifying after-sales service for consumers across India.

In an era when digital disruption is transforming various sectors, the service industry has witnessed a revolutionary change with the advent of OneDios. This innovative platform stands out by seamlessly connecting consumers with authorised service providers, offering a hassle-free after-sales service experience. Coordinating with technicians, managing several service centres, and remembering warranty expiration dates can take much work. Times have changed, and businesses and service providers must adapt to technological advancements. 

Today, we dive deep into OneDios, understanding how it redefines customer service and how it can benefit you.

What is OneDios?

OneDios, an acronym for ‘One Dependable Integrated Online Solution,’ is a revolutionary platform that aims to streamline the customer service experience. It’s a mobile app that brings together consumers, product brands, and their authorised service providers under one roof, simplifying the entire process of after-sales services.

The primary vision of OneDios is to eliminate the specific pain points in the service request process—long waiting periods, multiple phone calls, lack of transparency, and inadequate communication. The OneDios app offers a holistic solution, ensuring quick, efficient, and transparent after-sales services for various products. The app has a plethora of features for an ever-smooth end-user experience. OneDios has become the number one trusted brand for home appliances, providing excellent quality and satisfaction to its customersOneDios helps you book a service in 60 seconds and raise a complaint.

Why OneDios?

In the traditional service model, the onus is largely on the consumer to keep track of multiple warranties, schedule regular maintenance, and hunt for authorised service providers when issues arise. OneDios transforms this model, offering numerous advantages.

  • Ease of Use: With its user-friendly interface, OneDios allows users to raise a service request with just a few taps on their smartphones. With OneDios, you no longer have to search for warranty documents or contact different service centres for each appliance. OneDios provides the solution of uploading invoices, warranty cards, receipts, and appliance documents on the app.
  • One-stop Solution: Whether it’s about tracking warranties, scheduling maintenance, or finding authorised service providers, OneDios is a one-stop solution. It allows users to manage all their products and related services from a single platform. One Dios will also help keep track of your previous services, and you can fix your appliance’s next service in advance.
  • Transparency and Trust: OneDios ensures complete transparency in the service process. Users can track the status of their service requests, view the service history of their products, and have clear visibility of all costs involved. Once you’ve scheduled a service request, you’ll get regular updates on its progress, including information about the technician’s visit, the repairs made, and any required follow-up measures. Thanks to the platform’s direct communication capabilities, you can interact smoothly and effectively with the service partner. You can keep updated and feel at ease with OneDios knowing your service requests are being handled.
  • Quick and Efficient Service: With OneDios, long waiting times for service requests are a thing of the past. The platform guarantees quick response times, ensuring minimal user product downtime. A dedicated customer support team is available 24*7 to address any queries or concerns you may have. With OneDios’s prompt and personalised assistance, you can navigate the platform quickly, efficiently, easily, and confidently, reducing stress and saving time. 

Bridging the Gap with the OneDios App

The OneDios app is instrumental in bridging the gap between consumers and authorised service providers. 

  • Easy Access to Authorized Service Providers: OneDios has partnered with numerous brands across various categories, ensuring users can access a vast network of authorised service providers.
  • Streamlined Service Requests: Users can raise service requests effortlessly with the app. It reduces the need for back-and-forth communication and eliminates the trouble of repeated follow-ups. Instead of making numerous calls or going to service centres, you can request a service directly through the platform. You may find authorised service partners specialising in your brand and product through OneDios. OneDios saves you the headache of maintaining service schedules and guarantees that your appliances get timely treatment by doing away with the need for manual coordination.
  • Regular Maintenance Reminders: The app sends regular reminders for product maintenance, ensuring users never miss out on crucial service schedules. The service request platform from OneDios does more than just plan repairs. Additionally, it sends regular alerts and reminders to help you remember maintenance tasks and warranty renewals. These alerts guarantee that important dates, such as filter replacements, annual maintenance contract renewals, or warranty expirations, are never forgotten. OneDios helps you avoid the stress of unplanned breakdowns and keeps your appliances operating at their best by proactively addressing these factors.
  • Extended Warranty: OneDios also offers an extended warranty service beyond the manufacturer’s warranty period. It assures users of support and service, even after the standard warranty expires. By utilising their services, you can avail yourself of warranty benefits such as free repairs, replacement of defective parts, and even complete device replacement in some instances. This provides peace of mind and protects your investment.

Conclusion

The service industry is no stranger to transformation, and OneDios is a testament to this change. By simplifying the customer service experience and bridging the gap between consumers and authorised service providers, OneDios is revolutionising after-sales service. It’s not just about creating convenience; it’s about building an ecosystem that fosters trust, transparency, and efficiency.

As consumers, we often find ourselves entangled in the complexities of after-sales service. With OneDios, this no longer needs to be the case. OneDios’s vast network ensures that customers conveniently access authorised service centres, regardless of location. No matter where you are, OneDios is there to assist you. Customers can book a service in 60 seconds with OneDios, of any major brand, which solves customers’ problems immediately without contacting the customer care service of multiple brands. Embrace the OneDios revolution, and experience the future of customer service today. 

OneDios will also help keep track of your previous services, and you can fix your home appliance’s next service in advance. OneDios now also covers over 1350 postcodes in India.

 
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Industry Talk

Why you should buy a service plan for your appliance?

With the purchase of any products comes the responsibility of its maintenance. This problem is resolved by providing service contracts to the customers on which they can rely in case of maintenance or repair needs of the products whenever needed. A service contract is an obligated document on the part of the manufacturers to the buyers which they can use in case of sudden dysfunctioning of the products. This points to the need as to why everyone must have service contracts while purchasing a product. It gives you assured service in the time of need and saves you from unnecessary stress in case your products get damaged.

 

 

Need for service contracts:

Saves money

The primary concern for any customer is to save money or keep it to a minimum level when it comes to repairing the products. This is exactly the purpose behind the contracts. It saves you a lot of money by reducing the charge of maintenance or repair from the market rate available, either by charging a minimum amount or no amount at all. The idea is to make service costs affordable by avoiding sudden heavy and costly repairs.

No stress in case of equipment breakdowns

In case of equipment breakdowns, access to contracts makes it easy for you to directly call your service providers for professional help. The contract or maintenance agreement comes with the benefits of routine maintenance along with access to emergency repairs.

Discount offers

Brands and service providers usually offer attractive discounts to the buyers of the maintenance agreement. It helps to keep your household budgets in check.

Routine checkups and emergency services

The best part of subscribing to a contract is the access to emergency services. The subscribers will be given preference, and the service providers will be at your doorsteps whenever needed. The dedicated routine checkup also makes the contracts attractive.

Professionally trained and skilled workers

The prime concern of any customer is the longevity of the equipment. The contracts of brands provide highly skilled and updated professionals who are well aware of their quality of service. That is what makes them stand apart from unauthorized vendors.

 

Why OneDios for Appliance service? 

Multiple plans and options on our platform. Plans from the OEMs and other Service providers are available for easy comparison.

  • Competitive pricing of these plans by respective providers
  • Buy instantly in a seamless and paperless online transaction.
  • The contract becomes available instantly.
  • No need to keep and store paper copies of the contract
  • Raising a request as part of the maintenance plan becomes a matter of a few seconds
  • Auto schedule happens for your maintenance visits as per your service plan. You can choose to accept them or move to a more convenient slot just at the click of a button.
  • You can view the complete history for ready reference
  • Allows end consumers to rate service and AMC.
  • Quickly raise a ticket directly with the OEM of the provider

OneDios aims to transform the customer service experience for end customers.  This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit the OneDios website to buy a maintenance contract.

Request Karo Relax Karo!

 

 
Categories
Industry Talk

Unauthorized vs Authorized service center

Service centers have become the necessity of today’s life. Whether it is a car or mobile or any essential commodities for that matter, we always face a dilemma to choose between authorized service center and local or unauthorized repair shops.  The other important factor is the trust deficit, which also influences our decision-making when it comes to the selection of authorized and unauthorized repairing shops. Thus, there is a  need to take into consideration several factors before going for the repairing of the damaged equipment or commodities.

 

 

Difference between authorized and unauthorized repairing shops

1. OEM Spares in authorized service center

 The most important aspect of any repairing work is related to the quality and authenticity of the damaged part. Authorized service center always work as a part of the large manufacturing processes of any commodities. Thus the parts available with them are hundred percent safe and original, which is commonly known as Original Equipment Manufacturer(OEM) spares.

2. Benefit of WARRANTY in authorized service center

Most products come with a warranty, and if in case your product gets damaged, it is very natural and common to visit your authorized service center, without having a second thought.

3. Skillsets Difference in service center

Nowadays, the equipment is technologically advanced, and also in manufacturing terms, more complicated. If you go to local vendors, higher chances of getting your devices wrongly repaired as they may not possess the right and sufficient skills when compared to a person working in the authorized service center.

4. Service History in service center

Getting your products repaired from the authorized service centers provides you the entire history of the repairing work of the device. This sequencing of the repairing work gives an extra advantage to the person repairing your equipment.

5. Pricing Problem in service center

Many people prefer to visit local repairing shops just to save some amount of money as they find the cost of repairing there to be less than the authorized service centers. However, they do not give a single thought to the quality of the service, the quality of the spares used, and the guarantee for the service provided. It is a misconception that the authorized service centers are very costly. They may be slightly expensive but the quality and trust can not be compromised.

6. Convenience and Affordability

The proliferation of local or unauthorized repairing shops has confused people and has also led to intense competition among numerous unauthorized service centers. To attract as many customers as possible, though they offer cheap prices but may compromise with the quality of the service provided.

 

Hence, before making any decision related to the repairing, do consider all these pros and cons. 

Why OneDios for all your services and repair needs?

  • Multiple plans and options on our platform. Plans from the OEMs and other Service providers are available for easy comparison.
  • Competitive pricing of these plans by respective providers
  • Buy instantly in a seamless and paperless online transaction.
  • The contract becomes available instantly.
  • No need to keep and store paper copies of the contract
  • Raising a request as part of the service plan becomes a matter of a few seconds
  • Auto schedule happens for your service visits as per your service plan. You can choose to accept them or move to a more convenient slot just at the click of a button.
  • You can view the complete  Service history for ready reference
  • Allows end consumers to rate service and AMC.
  • Quickly raise a ticket directly with the OEM of the service provider

OneDios aims to transform the customer service experience for end customers.  This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit the OneDios website to buy a maintenance contract.

Request Karo Relax Karo!

 

 
Categories
Industry Talk

How cheap is that unauthorized service center?

When your phone screen cracks or the charging port stops working, you need to get it repaired as soon as possible. If you decide to rush to the nearest repair shop in hope that it is cheaper, you might be missing a few points. When you take your gadget or appliance to an unauthorized service center, there are many hidden costs involved, which hamper the functioning of your device in the longer run. Let’s consider the following points:

 

 

1.   Pricing

You might be under a misconception that authorized brands offer services at a very expensive rate. There are a lot of issues related to unauthorized repair shops, like the authenticity of spares and quality of service, which makes their services appear cheap. This will cause wear and tear in your appliance in the longer term. If you want your device to last longer and function most efficiently but you should always go to branded authorized centers without a second thought.

2.   Warranty Issue 

Brands offer lucrative warranty plans on their products. The warranty plan is an assurance from the brands that their appliance will function smoothly for a certain period of time. If your appliance or gadget is under warranty period, you should definitely go to the brands for the services. It will save you cost and provide genuine services. In fact, the Warranty period is like a complimentary service that brands provide when you buy items from them. There is even an option of extended warranty plans that will cover your appliance’s repair and servicing needs even beyond the expiry of the warranty period.

3.   Expertise

Local unauthorized service centers do not provide any assurance of the quality of their service. If you go to the local service providers, you will have to go through the hassle of personal supervision and verification of the services. This is because you can not be sure of the expertise and quality of the service they provide. On the other hand, services provided by the brands are authentic because they are accountable for their brand image and customer experience. Trusted brands have teams of experts and engineers working just to provide you the best experience possible.

 

4.   Latest Technology

With the advancement in technology taking place constantly each new model of appliances or gadget available in the market has added features and the new generation is tech imbibed to provide the best experience to the consumer. The local unauthorized service provider may or may not have adequate know-how to deal with the latest high-tech features of your product. However, if you go to brands, you can be assured of the best possible services.

5.   Resale Advantage

There are several advantages of getting authorized brand services. Every time you get the services and repair done from the brands, you also get relevant service history records which are helpful during the resale. This is because a prospective buyer can verify these service records and be sure of the genuineness of spare parts if they have been replaced. This will definitely boost your chances of quoting a better price for the resale of your appliance or gadget.

 

OneDios is an aggregator for customer requests. We connect brands with the customer for services and repair requirements of gadgets, appliances, and automobiles. You can also raise a request for a COVID antigen test and other blood work tests with our pathology partner. We offer the reliability of brand services with ease of customer experience in a matter of few clicks by providing all options and choices on one platform.  

 

Why OneDios for all your services and repair needs?

  • Multiple plans and options on our platform. Plans from the OEMs and other Service providers are available for easy comparison.
  • Competitive pricing of these plans by respective providers
  • Buy instantly in a seamless and paperless online transaction.
  • The contract becomes available instantly.
  • No need to keep and store paper copies of the contract
  • Raising a request as part of the service plan becomes a matter of a few seconds
  • Auto schedule happens for your service visits as per your service plan. You can choose to accept them or move to a more convenient slot just at the click of a button.
  • You can view the complete Service history for ready reference
  • Allows end consumers to rate service and AMC.
  • Quickly raise a ticket directly with the OEM of the service provider

OneDios aims to transform the customer service experience for end customers. This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit the OneDios website to buy a maintenance contract.

Request Karo Relax Karo!