customercare Archives - OneDios Blogs

Everyone loves monsoons but not our electrical appliances. Home appliances make our everyday tasks convenient and straightforward. The moisture, humidity, and dampness that come with rains wreak havoc on our appliances. Accidents during monsoons have been known to occur, such as a short circuit, death due to electrocution, damage to expensive electronic appliances due to lightning or transformer blasts due to waterlogging. You can contact OneDios for regular maintenance and repairs of the appliance of any brand. OneDios makes the process simpler, quicker, and more efficient of reaching customer care for any issue and booking service within a minute.

The damage to appliances and the risk of electrocution can be minimised or prevented by sharing proper and correct knowledge and following some safety measures.

- Unplug all your electrical appliances during the monsoons. Power cuts and fluctuations are more frequent and unexpected in rains and cause massive damage to appliances.
- Invest in Surge Protection devices to protect your expensive home appliances against lightning surges. Frequent voltage surges can damage every piece of electric equipment in the house in a split second if surge protection is not a part of the circuitry. The surge protectors transfer electrical surges directly underground, keeping appliances and the home safe.
- Keep your appliances clean as dust attracts moisture during rains causing fungal growth in your appliances. Clean appliances such as microwaves, cooktops, rice cookers, televisions, etc., with a dry cloth to protect them from damage and malfunction. The maintenance and care of appliances are very straightforward; however, if you feel that your appliance service is due, download the “OneDios” app and generate a service request in a few clicks.
- Install residual current circuit breakers (RCCBs) or miniature circuit breakers (MCBs) to protect your loved ones from electric shock or fire. RCCBs and MCBs are designed to shut off power if a fault develops in an electric circuit, mainly when there is a short circuit or an overload. These circuit breakers come in different ratings for various types of loads. Thus, using the correct rating for the load and buying quality products with ISI markings is important.
- Ensure all electronic appliances are properly grounded. Voltage fluctuations can damage the appliances, choose the correct stabiliser to ensure hassle-free operation.
- Take care of switches and outlets near windows or open areas. Rainwater can drip into switches and outlets near the windows and open areas leading to short circuits. Keep them dry and covered, and never use them barefoot or with wet hands.

Use high-quality and hallmarked wires and appliances in the home. Accidental fires usually occur due to short circuits, poor-quality wires, and inappropriate wiring practices. Insulated wires and cables are non-conducive material that offers high resistance to electric current. Better insulation or high insulation resistance in cables protects our loved ones from electrical shocks. OneDios app is a one-stop shop for all your home appliance service or AMC-related issues and queries without calling various people or seeking phone numbers.
Check your home for water leakages and ensure that your electrical appliances, meters and wirings are in dry surroundings. Fix any water leakages to avoid short circuits, electrocution and possible fire.
Never use any electrical appliance barefoot, especially during the monsoons, to avoid getting an unexpected electrical shock.
Metal parts easily corrode in the presence of humidity. Mostly all appliances have some or the other metal part in them, making them susceptible to corrosion. Corroded parts affect their contact with electricity and negatively affect the appliances working.
Always buy an extended warranty for your appliances and have them insured. Replacing electrical appliances is expensive and time-consuming. Purchasing an extended warranty or AMC is always better to get your appliances insured. You can buy brand-authorized Annual Maintenance Contracts (AMCs), Service plans, and Extended Warranties on the OneDios app to provide your appliances and products with 360-degree protection.

Many appliances start working erratically during monsoons due to faulty internal components or the accumulation of moisture or dust. The appliance begins malfunctioning and negatively affect its performance and shortens its lifespan. It is recommended to get your home appliances checked by a professional if they behave oddly. For repairs, maintenance requests and warranty extensions of any of your brand’s appliances, you can log on to OneDios here. OneDios has become the number one trusted brand for home appliances, providing excellent quality and satisfaction to its customers.

Remembering that electricity can be hazardous and fatal is always essential. The best way to prevent an electrical accident is by adopting these safety tips, and we can thus help our loved ones stay safe and safeguard our expensive and dear home appliances during monsoons. Only a slight adjustment to your home’s electrical switches, wires, and meters can guarantee your peace of mind and safety. Whether you own a water purifier, refrigerator, or more, you can buy extended warranties on numerous electronic appliances exclusively at OneDios. If you want to book the service of any brand appliance, then download the OneDios app, choose the type of service, and you will receive a call from the customer service executive. It’s hard to believe but true that OneDios initiates a connection with the customer service of electronic brands such as Panasonic, Daikin, LG, Godrej, Samsung, Sony, Bajaj, Voltas and so on within a minute.

A refrigerator is one of the essential pieces of equipment in the kitchen for keeping food safe. Refrigeration slows bacterial growth. Refrigerators have revolutionized food storage, allowing fruits, vegetables, meat, and grain products to stay fresh for days or weeks. Most refrigerators also have a freezer that can keep food frozen for months before thawing it out for a meal.

A fridge is a significant part of any home, and it’s hard to imagine living without one. Especially during the hot summer months, nothing is complete without chilled drinks, ice creams, and ice. To help you cope with the heat outside, your refrigerator must work hard to keep everything cool despite rising temperatures. An inefficient fridge uses more energy and does not perform its function well. Keeping your refrigerator well-maintained and serviced before summer arrives is crucial. Is your fridge overdue for some service or maintenance? Schedule a refrigerator customer care service with OneDios, before the summer heat gets too scorching.

Following are some steps that will help you to get your refrigerator summer-ready:

Check the refrigerator gaskets

The refrigerator door gasket or seal keeps the door airtight. If the seal is loose or has gaps, the fridge will not cool efficiently, and cold air will leak. Take a currency note, close the refrigerator, and push the note into the door seal. If the seal holds the note, it’s tight enough; if it falls out or is easy to pull free, the seal is too loose. The door seal will need to be replaced. If you are facing any issues or need help replacing the fridge gasket, download the OneDios app and put in a request today. It is a one-stop shop for all your refrigerator-related issues and queries.

Clean the condenser coils

The condenser coils are located at the back of the refrigerator. Over time they get covered with dirt, dust, and pet hair and affecting the fridge’s functioning. Read the fridge manual carefully, and clean accordingly. Vacuum the coils or use a coil brush to remove the dust. Anything that obstructs the flow of air will reduce the condenser’s efficiency, so these coils should be cleaned regularly. If you are uncomfortable cleaning your fridge’s condenser coils, download the OneDios app and call a refrigerator service expert.

Keep the fridge stocked and well organized

Filling up the refrigerator helps the unit cool better and operate more efficiently. When stocking up, be careful not to block any vents or controls. A well-stocked refrigerator uses less energy compared to an almost empty fridge. Don’t buy stuff to fill the refrigerator; instead, fill pitchers with water and keep them in excess open spaces to create the full effect. Do not overstock the fridge, and ensure adequate space for the circulation of cool air inside. Keep the refrigerator well organized and the items covered. A neatly organized refrigerator saves money and time, reduces food waste and unpleasant smells, and increases the fridge’s efficiency. However, you can extend the life of your refrigerator with timely service and extend the warranty of your appliance.

Set correct temperature

For optimal performance and energy efficiency, the fridge and freezer temperatures must be set correctly. The refrigerator’s temperature should be at 4°C, and the freezer’s below 0°C. The temperature should be kept constant to keep food from spoiling. For any query regarding temperature levels, feel free to call experts at OneDios.

Remove old or expired items

Check the expiration dates of items, and make sure you take the expired items out of the fridge and throw them away so that it does not spoil or rot.

Clean the refrigerator

No one likes a messy and smelly fridge. The refrigerator should be cleaned weekly with a cloth and warm water to remove crumbs and spills. Remember to clean the door’s gasket to stay in good condition. Cleaning the refrigerator prevents it from leaking, smelling, and breaking down, making it more efficient. If you are looking forward to buying an Extended Warranty plan for your refrigerator, download the OneDios app and put in a request today.

Refresh the ice

Discard the old ice in the bin, wash the ice storage basket and ice trays, and make fresh ice before summer begins. Regular defrosting is needed to save energy and efficient functioning.

Check the placement of the fridge

Do not place the refrigerator too close to the walls; a minimum 1-inch distance should be there. It helps dispense the heat generated during refrigeration and keeps the appliance running efficiently. Also, the fridge should not be placed directly near a heat source or where the sun will shine, as it will cause the unit to work harder and increase energy costs. For any queries regarding fridge placement, feel free to call experts at OneDios.

Check water filter

If your refrigerator has a water filter, check it and replace it if needed. A clean water filter will provide more sterile water and ensure that your ice maker runs more efficiently.

Repair and service

You should get the refrigerator serviced before summer arrives or call an expert. Getting your fridge serviced at least twice a year is always better. The expert will check the fridge and ensure it is in good condition. Regular maintenance increases the efficiency and lifespan of the refrigerator. Despite regular maintenance, things can sometimes go wrong with a fridge; in such cases, an extended warranty might help. If you are looking forward to buying an Extended Warranty plan for your refrigerator, download the OneDios app and put in a request today.

With these simple fridge maintenance tips, you can get your refrigerator ready for the coming summer season and enjoy the coolness with a cool summer drink rather than spending time and money on fixing it if something malfunctions. At OneDios, we handle all your refrigerator’s maintenance, repair, installation, and extended warranties. If your fridge isn’t functioning correctly even after a repair, it may be time to replace it!

You can also buy the extended warranty and AMCs for all brands like Whirlpool, Samsung, Godrej, GE, etc. OneDios is developed to in-line the services from all brands in just a minute. We are bringing a revolution in how customer service is delivered. OneDios makes the process simpler, quicker, and more efficient of contacting customer care for any issue and booking service within a minute.

You can raise a service request in Six clicks without having to call various people or search for phone numbers. OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. It even logs when you last got your refrigerator service and parts replaced. They also keep track of your previous services, and you can fix your refrigerator’s next service in advance. OneDios now also covers over 1350 Zip codes in India.