Industry Talk

Unauthorized vs Authorized service center

Service centers have become the necessity of today’s life. Whether it is a car or mobile or any essential commodities for that matter, we always face a dilemma to choose between authorized service center and local or unauthorized repair shops.  The other important factor is the trust deficit, which also influences our decision-making when it comes to the selection of authorized and unauthorized repairing shops. Thus, there is a  need to take into consideration several factors before going for the repairing of the damaged equipment or commodities.



Difference between authorized and unauthorized repairing shops

1. OEM Spares in authorized service center

 The most important aspect of any repairing work is related to the quality and authenticity of the damaged part. Authorized service center always work as a part of the large manufacturing processes of any commodities. Thus the parts available with them are hundred percent safe and original, which is commonly known as Original Equipment Manufacturer(OEM) spares.

2. Benefit of WARRANTY in authorized service center

Most products come with a warranty, and if in case your product gets damaged, it is very natural and common to visit your authorized service center, without having a second thought.

3. Skillsets Difference in service center

Nowadays, the equipment is technologically advanced, and also in manufacturing terms, more complicated. If you go to local vendors, higher chances of getting your devices wrongly repaired as they may not possess the right and sufficient skills when compared to a person working in the authorized service center.

4. Service History in service center

Getting your products repaired from the authorized service centers provides you the entire history of the repairing work of the device. This sequencing of the repairing work gives an extra advantage to the person repairing your equipment.

5. Pricing Problem in service center

Many people prefer to visit local repairing shops just to save some amount of money as they find the cost of repairing there to be less than the authorized service centers. However, they do not give a single thought to the quality of the service, the quality of the spares used, and the guarantee for the service provided. It is a misconception that the authorized service centers are very costly. They may be slightly expensive but the quality and trust can not be compromised.

6. Convenience and Affordability

The proliferation of local or unauthorized repairing shops has confused people and has also led to intense competition among numerous unauthorized service centers. To attract as many customers as possible, though they offer cheap prices but may compromise with the quality of the service provided.


Hence, before making any decision related to the repairing, do consider all these pros and cons. 

Why OneDios for all your services and repair needs?

  • Multiple plans and options on our platform. Plans from the OEMs and other Service providers are available for easy comparison.
  • Competitive pricing of these plans by respective providers
  • Buy instantly in a seamless and paperless online transaction.
  • The contract becomes available instantly.
  • No need to keep and store paper copies of the contract
  • Raising a request as part of the service plan becomes a matter of a few seconds
  • Auto schedule happens for your service visits as per your service plan. You can choose to accept them or move to a more convenient slot just at the click of a button.
  • You can view the complete  Service history for ready reference
  • Allows end consumers to rate service and AMC.
  • Quickly raise a ticket directly with the OEM of the service provider

OneDios aims to transform the customer service experience for end customers.  This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit the OneDios website to buy a maintenance contract.

Request Karo Relax Karo!