Tag: warranties

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OneDios Tech

Why do brands want customers to buy an extended warranty?

why do brands want customers to buy an extended warranty
why do brands want customers to buy an extended warranty

Warranties are the true confidence of a brand in its product. Warranties are a promise they make to maintain and service the product for the period. Extended warranties are worthwhile as no matter how reliable the product is; its components are still expensive to replace. It is common for electrical or mechanical parts to fail unexpectedly and cost you even more in repairs. For only a tiny amount, you can buy the peace of mind associated with an extended warranty that covers your appliance for up to twice the length of the standard warranty. An extended warranty is an insurance policy for your appliance and a safeguard against expensive and unforeseen repairs.

Why do the brands encourage you to buy an extended warranty?

  • Increase customer confidence in the product

An appliance is a significant investment, and customers want to ensure that it lasts up to its lifetime and want the best protection for their investment. A brand confident enough in its products will provide an extended warranty, which makes the customer keep the faith and believe in the products offered. The result is a positive experience for your customers throughout their product lifecycle – from when they purchase to if/when they need to file a claim.  And the best part?  You don’t handle any administration or liability, so you can focus on selling more products! You can buy an extended warranty instantly in a seamless and paperless online transaction before your standard warranty expiration with OneDios.  

  • Warranties help in closing the deal

Before making a purchase, customers usually compare the product from different brands. When brands are comparable in price and benefits, they look for other features to help them make a final decision. In this case, a warranty that includes additional coverage of 2-3 more years than the other brand’s limited warranty might be what closed the deal.

  • It provides peace of mind

Customers buy or renew the warranty primarily because it provides peace of mind.  It gives them confidence that it will be covered should anything happen to the product. Rising costs and fears over inflation make customers more thoughtful about their purchases. And with higher prices comes an added desire to ensure the product’s protection.

  • Warranties help in turning a negative experience into a positive one

One of the most satisfying benefits of offering extended warranties is improving customer satisfaction. An excellent extended warranty helps to protect your customer’s budget from unexpected maintenance and repair costs. Customers who purchase a brand-authorized extended warranty are substantially more satisfied than those who buy coverage from a third party. As a result, the customer is more likely to respond favourably about your brand and product when providing reviews. Customers are more likely to make a repeat purchase or recommend a brand after a positive claims experience. 

  • Increases brand loyalty and customer retention

Customers are more likely to be loyal to a brand that provides excellent customer service and expresses an interest in protecting them. Offering extended warranty products that fit your customer’s lifestyle and needs will allow your customer to find value in a time of need. By investing time in showing your customers that you care, they’re more likely to remain loyal to your brand and return for parts and service– business your customer could take elsewhere.

  • Increase in customer referrals

By providing quality products to your customer, they are more likely to feel confident in their purchase, leading to more customer referrals. Positive emotions and experiences add value to those referred to your brand and make them more open to your brand offers. A loyal customer will always come back to buy more products from the same brand and even bring more customers.

So, extended warranties are the need of the hour and benefit both the brand and the customers. You may be able to purchase an appliance extended warranty from the original appliance manufacturer, the dealer where you bought the appliance or a third-party provider. 

For the first time ever, Voltas has started providing brand-authorized extended warranties in partnership with OneDios. Voltas’ extended warranty plan guarantees authentic Voltas service and spare parts at the lowest prices possible, and customers will get service from the brand itself. You can register any complaint to the Voltas customer care department through the OneDios app, which is available on Android/IOS.

The OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. You can buy brand-authorized Annual Maintenance Contracts (AMCs), Service plans, and Extended Warranties on OneDios to provide your appliances and products with 360-degree protection. OneDios has multiple options and plans on the platform for OEMs and other service providers for easy comparison. You can buy your next extended warranty on OneDios here.

Download the OneDios app now. Retailers, sellers and customers can be saved from hassles given by third-party warranty providers. You can also download the OneDios app or visit the OneDios website to buy an extended warranty. OneDios provides the app’s solution for uploading invoices, warranty cards, receipts, and appliance documents. OneDios now also covers over 1350 postcodes in India.

 
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OneDios Tech

Mistakes Water Heater Owners Make

mistake water heater owner make

Winter can be tough to survive without warm water. Cold water baths sound scary. Hot water baths have multiple health benefits like a good night’s sleep, clean & healthy skin, relieving symptoms of cold and fever, and more. Hence, a water heater becomes a bare necessity. 

Regular water heater maintenance can prolong the life of your water heater, make it more energy efficient, and prevent costly (and inconvenient) emergencies. For routine maintenance, it is best that expert technicians service or repair your Geyser so that it lasts longer. OneDios is a one-stop solution for all your geyser service and repair needs.

We should not take our water heaters for granted but operate and maintain them adequately for their smooth functioning. You must know or have read about correctly maintaining your water heater, but you must not see what you have been doing wrong. 

Some of the most common water heater mistakes we make are:

  • Setting Temperature too High

The higher the temperature you set, the more energy your geyser will consume to heat the water. If the temperature has been set too high, the pressure inside your tank may be hazardous. High pressure can lead to water leaks and require costly repairs. If you are facing water heater leakage issues at your home or looking forward to buying an AMC plan for your Geyser, you can download the OneDios app and raise a request today.

Keep the temperature around 120 degrees F. At this temperature, no one gets burned, you can save electricity, and you extend the life of your heating element and geyser.

  • Installing it Wrong

If you have no professional experience with water heaters, you might unknowingly worsen things if you decide to take on the installation yourself. Water heater systems are pretty complex. Download the OneDios app, and our Geyser service partner will handle all your water heater-related issues. 

While installing the water heater, keep the following things in mind to avoid unnecessary repair costs:

    • Choosing the wrong size: The size you need depends on the number of people in your household and hot water usage.
    • Location: Where you place your water heater is essential – for safety, convenience, and efficiency. An experienced plumber will ensure your water heater has proper access and room for adequate airflow. 
  • Setting it up all wrong: Forgetting to install the drain pain or using the wrong size can increase your risk of water damage in the future. If the TPR valve and release tube are not installed correctly, you run the risk of your water heater bursting or even exploding. OneDios makes it simple for the consumer to avail of the post-sales services without difficulties. We aim to offer the best facility for repair, fitting, and Geyser service work. 

 

  • Ignoring leakage

Water leaks usually are caused by leaking valves and plumbing connections, but they can also be related to tank problems. Leaking water can cause significant damage to a home, so it is crucial to fix the leak as soon as possible. If you are facing water heater leakage issues at your home or looking forward to buying an AMC plan for your Geyser, you can download the OneDios app and raise a request today.

  • Not draining excess water

If the water appears to be filled with debris, dirt, or mineral deposits, then the water heater should be thoroughly cleaned. Sediment build-up can settle at the bottom of your tank and cause internal corrosion and affect its performance. Flushing the sediment out of your tank is easy, and it’s one of the most important things you can do to extend the life of your water heater. You have to do it only once a year to keep your water heater running at peak efficiency. You can also download the OneDios app and raise a geyser service request to drain the sediments from your tank. 

  • Not switching it OFF

We forget to switch off the geyser, fearing the water will turn cold. It is a mistake, best avoided. Turn the geyser off when you are done using it. It will help decrease power consumption, extend lifespan, and save money on water heater repair. The water does not turn cold, even after switching the geyser off, as the storage tank holds the temperature of the water for 4-5 hours.

  • Ignoring annual checks

The anode rod protects the tank from rusting on the inside and should be checked yearly. Without a rod or a properly functioning anode rod, the hot water quickly corrodes inside the tank. Therefore, fix an appointment with a Geyser service expert if you need to get the anode checked or replaced. You can use the OneDios app to do the same.

TPR valve releases pressure from the tank if it detects that it has reached an unsafe level; otherwise, the water heater can blow. Test the TPR valve regularly to ensure it is operating as required. You can Download the OneDios app and register your water heater service request today. 

  • Noises coming from geyser

Are there noises coming from your water heater? Does it sound like a low rumbling or popping or a high-pitched whine? The noise you’re hearing might be the sound of boiling water. Typically, these noises indicate a severe build-up of sediment in the water heater tank. Not all water heater issues can be handled by oneself. OneDios is a great place to find an expert to help you tackle tougher water heater repair problems.

  • Not knowing when to replace the water heater

Many do not understand when they should have a water heater replacement. It costs them more than they ever expected. A water heater usually lasts 8-10 years, and after 10 years, you must replace them as you will start noticing leakage, noises, rust and water not heating issues more often. Our professionals at OneDios will inspect your water heater, inform you if there are issues found, and determine if a water heater needs repair or replacement is required. 

  • No timely repair and maintenance

Water heater maintenance should be regulated according to instructions given in the user manual every once in a while. Proper care will keep the heater in good form. Ensure that all the pipes and other parts are in good shape; otherwise, it might affect the heater’s overall performance. Regular geyser service is crucial to prevent corrosion, ensure efficient heating, increase lifespan and significant savings. If you are facing water heater issues at your home or looking forward to buying an AMC plan for your Geyser, you can download the OneDios app and raise a request today.

OneDios is a one-stop shop for all your Geyser-related issues and queries. We aim to offer the best facility for repair, fitting, and Geyser service work. OneDios makes it simple for the consumer to avail of the post-sales services without difficulties. By uploading a picture, you can now use the OneDios app to register your product and digitally keep all your documents, like invoices and warranty cards. OneDios also keeps track of your recent Geyser service and replacement of any part. You can buy an extended warranty and AMCs for all Geyser brands like Racold, V-Guard, AO Smith, Kenstar, Havells, etc.

 
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OneDios Tech

Benefits of Brand-Authorized Extended Warranty

benefits of branded authorized extended warranty

Brand-authorized warranties are the commitment and confidence the brand has in its product and the promise it makes for the maintenance and service of the product for the period. An extended warranty on home appliances effectively avoids unexpected expenses in the name of repairs, malfunctions and replacement of parts. An extended warranty protects your appliances after the original manufacturer’s warranty has expired. Some companies provide extended warranty programs, such as Voltas, Blue Star, etc. OneDios provides Voltas and Blue Star Brand-Authorized extended warranties for any product, and you can get on-demand status updates on your warranty claims. You can buy your extended warranty on OneDios here.

Benefits of brand-authorized extended warranties

  • Quick and reliable repair

You need not worry about anything when the brand backs your extended warranty. The brand will be able to schedule and dispatch a professional technician to your home within days-or hours of you submitting a service claim. The action would be quick and efficient, and your appliance is in reliable hands.

  • Insurance against wear and tear

A brand-authorized extended warranty will insure against wear and tear, as it is covered in it. The brand offers replacement with genuine and original parts at minimal cost if repair is not possible. 

  • Brand-authorized service

The brand handles everything from finding and sending a trained technician to sourcing original spare parts. If you’re a customer of Voltas or Bluestar, you can monitor the status of your claim by logging on to the OneDios app. OneDios provides Voltas and Blue Star Brand-Authorized extended warranties for any product, and you can get on-demand status updates on your warranty claims.

  • Original branded spare parts

As the brand offers a warranty, it becomes the brand’s responsibility to provide authentic and genuine spare parts for replacement at the minimum cost. You can now buy an extended warranty for your Voltas and Blue Star products on OneDios or at a retailer nearby. You will get service from the brand itself, and all the spare parts used in the repair and service of the appliance will be genuine and authentic Voltas and Blue Star parts available to you at the lowest prices.

  • Minimal costs

The cost of an extended warranty is upfront and predictable. Before you sign your contract, you’ll know exactly how much you owe each month and how much you’ll need to spend when it comes time to file a claim for service. You can avail yourself of expert services without worrying about the charges, thus lowering the chances of a breakdown. Brands provide extended warranties to assure that they stand behind their product quality and want the product to be used for a long time.

  • Peace of mind

An extended warranty backed by the brand gives customers much-needed peace of mind, assurance for unexpected malfunctions, more extended protection than the limited warranty term and saves money in the long run. 

So, to have a hassle-free usage experience and much-needed peace of mind, availing brand-authorized extended warranty will avoid inconvenience in future. Brand-authorized extended warranty benefits ensure genuine spare parts are used and are fixed at authorized service centres by professional technicians. This further reduces any chance of breakdowns.

For the first time, Voltas and Blue Star have started providing brand-authorized extended warranties in partnership with OneDios. Voltas’ extended warranty and Blue Star’s extended warranty plan guarantee authentic brand service and spare parts at the lowest prices possible, and customers will get service from the brand itself. The process will become more convenient and straightforward with the quick and easy digital claim filing process on OneDios. You can register any complaint to the Voltas customer care or Blue Star customer care department through the OneDios app, which is available on Android/IOS. 

The OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. You can buy brand-authorized Annual Maintenance Contracts (AMCs), Service plans, and Extended Warranties on OneDios to provide your appliances and products with 360-degree protection. OneDios has multiple options and plans on the platform for OEMs and other service providers for easy comparison. You can buy your next extended warranty on OneDios here. You can now buy an extended warranty for your Voltas, Voltas Beko and Bluestar products on OneDios or at a retailer nearby.

Download the OneDios app now. Retailers, sellers and customers can be saved from hassles given by third-party warranty providers. You can also download the OneDios app or visit the OneDios website to buy an extended warranty. OneDios provides the app’s solution for uploading invoices, warranty cards, receipts, and appliance documents. OneDios now also covers over 1350 postcodes in India.

 
Categories
OneDios Tech

Why is Third-Party Extended Warranty not advisable?

Customers are intelligent and want to ensure they have chosen the right brand that makes quality and durable products. Customers want their money’s worth from the appliance they have just bought. Customers need assurance that the brand supports them if something goes wrong or malfunctions. Most appliances these days come with some warranty. You need an extended warranty to protect your appliance for a longer period.

An extended warranty is a form of insurance policy that covers you for repair costs and maintenance services after the manufacturer’s or retailer’s guarantee/warranty has expired. Warranties provide definite value to customers; they only need to understand what that value is and how they can use it to their benefit at the time of purchase.

Extended warranties are a lifesaver. They help to cover expenses in the event of an unfortunate breakdown. You can buy an extended warranty instantly in a seamless and paperless online transaction before your standard warranty expiration with OneDios.

Extended warranties are of two types – one offered by the manufacturer of a product and the other provided by a third party. While purchasing an extended warranty from a manufacturer will provide surety of quality and convenience to a consumer, third-party vendors generally offer warranties that may seem cheaper but are complex and cumbersome. 

Why do customers need to understand that the warranty is beneficial to them?

Customers who have previously had terrible warranty experiences are reluctant to buy extended warranties. Extended warranties by third parties should be purchased after much consideration, as all extended warranty plans may not be helpful and may cost more than the repair cost. Extended warranty plans need to be clear and straightforward. Before buying an extended warranty, all terms and conditions should be read and understood.

Customers get confused with the terms and conditions of the third-party extended warranty plan:

  • Terminology

The terms and conditions of the warranty are filled with technical and legal terms that the customers need help understanding. This leaves them perplexed and at the mercy of third parties who sell them a plan that is sometimes useless. What will the customers do with something they don’t understand?

  • Inefficient Customer Service

The customer service of intermediaries or third-party warranty sellers can fall short of service standards and may even be unsafe. They leave customers even more confused with their unprofessional behavior. Unavailability, shortage of time, and impatience on the warranty agents’ part leave customers angry. 

  • Waiting period

Filing a warranty claim should be easy, simple, and short so customers can follow through themselves. The long process and waiting period for third-party companies to decide on the claim are tiring and frustrating for customers.

  • Claim not Approved

Third-party warranty providers usually have several reasons for rejecting the customer’s claim. Sometimes those reasons may be unclear or confusing, making the customer not believe in the product and the brand.

Transparency in the warranty plan is essential to gain customer trust. Who is backing the warranty being offered to you is what matters the most. Knowing who is underwriting your policy, the manufacturer/brand, or the dealer, may help you understand the value of your warranty. Manufacturer/brand-sponsored warranties score very high regarding customer trust and convenience. Brand-backed warranties are more trustworthy and reliable, and at a small cost, an extended warranty will save you money in the long run.

The OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. You can buy brand-authorized Annual Maintenance Contracts (AMCs), Service plans, and Extended Warranties on OneDios to provide your appliances and products with 360-degree protection. OneDios has multiple options and plans on the platform for OEMs and other service providers for easy comparison. You can buy your next extended warranty on OneDios here.

Download the OneDios app now. Retailers, sellers, and customers can be saved from hassles given by third-party warranty providers. You can also download the OneDios app or visit the OneDios website to buy an extended warranty. OneDios provides the app’s solution for uploading invoices, warranty cards, receipts, and appliance documents. OneDios now also covers over 1350 postcodes in India.