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OneDios is a new age enterprise which targets to reduce the complexity an end consumer faces to get customer service for any appliance or product that he or she owns. We also help brands, Original Equipment Manufacturers (OEMs) and their channel partners understand their end customer base better so that they can create better sales and ownership experiences for their end consumers.
If you are wondering why you should register with OneDios, the answer is simple, revolutionises how customer service works by putting the customer in control. You can now see all the products you own, their maintenance needs and much more with OneDios. Listed below are some of the many functionalities which OneDios banks on to achieve this.
How many times have you faced the frustrating situation of not being able to locate your product invoice or warranty card whenever you have tried to get an in-warranty benefit? Loss of these documents results in unnecessary hassle of delay in service, paying unnecessary service visit charges, difficulty and delay in getting warranty status verified and ultimately poor brand and service experience.
We at OneDios say, no more! OneDios gives you the ability to upload the invoice, warranty card, product labels of all products and appliances that you purchase or have ownership of and get them verified/authenticated directly from the respective brands. So you can do away with keeping piles of these physical documents and remembering where have you safely “stored” them.
We partner with brands to bring a one stop shop for all OEMs which means, you don’t need to keep a plethora of apps from the manufacturers of all the products you own. So go ahead and start decluttering your smart devices and install the only app you will ever need to manage your purchases, OneDios!
Once uploaded, these documents can be authenticated/ validated by respective brands. The in-warranty benefits like free maintenance visits etc can then be scheduled/ confirmed using the easy to use app or web interface. We will even remind you if an unavailed benefit is about to expire!
Irrespective of the warranty status of your product, you can raise a service request of installation, maintenance, breakdown or any other type directly with the brand in 2-3 small steps with the help of an intuitive, easy to use interface. The days of finding call centre phone numbers, listening to boring music and spending hours being passed between teams are finally over.
No more troublesome follow-ups required for ticket status. The current status of all service requests logged by you is available on-demand to you on your OneDios app. As we grow, we shall start displaying where do you sit vis a vis service requests of similar nature for the brand or product category and or region to help you push brands for SLA adherence.
E-commerce is revolutionizing the way we all shop in India. Why do you want to hop from one service dealer to another in search of good service when you can directly get if from the OEM or brand, and book it all on the Internet in a single click?. OneDios is growing rapidly and signing up brands of multiple product categories to become a one-stop after-sales destination for end consumers for any service they need post-sales. OneDios offers you multiple payment options like credit card, debit card, UPI, popular wallets and even EMI on cards to help you choose the option you are most comfortable with. This e-commerce never shuts down.
With OneDios buy extended warranty for your products and appliances anytime and anywhere! So, from the comfort of your couch, make transactions using OneDios and go completely paperless for your warranty extension process. Moreover, enjoy brand loyalty benefits by receiving special offers directly from the brand.
All households have products that need periodic maintenance. It could be your air conditioner, your RO, your invertor, your water geyser, air cooler or something similar. Why get your products maintained by ill-trained local technicians and put them in danger of malfunctioning? With OneDios you have direct access to offers of AMC directly from brands. Now get access to world class services and avail special offers of AMC.
What happens when your juicer jar breaks down or your multi-functional remote malfunctions? Didn’t you wish you could have easy access to buy original parts and accessories and continue to enjoy your appliance usage? Now OneDios helps you claim or purchase your spares and accessories from brands using OneDios website or app and make ownership experiences even more pleasurable with no disruptions.