Frequently Asked Questions

Yes. You need to complete a onetime registration process to avail the full benefits of ONEDIOS.COM. This will help enhance your overall app experience every time you visit us. This also helps us keep you updated on your products added, warranties expiry, warranty renewal, complaint logging and providing other product information.
You can register yourself by clicking Sign Up on the home screen. Once registered, you can enjoy regular updates and services from ONEDIOS.COM.
Yes. We will ask you for the details so that we can contact you for your registered products and their warranties along with supporting you in logging and tracking your service requests (if any).
Absolutely! Please rest assured that your information is secured with us. Please do refer to our Privacy policy for further information.
No. OneDios is an absolutely free service and you only pay for in app purchases (eg. product warranty renewal, AMC purchase etc.)
Forever! Once registered, you can come back to us anytime you want.
You can simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An OTP will be sent to your registered mobile number to reset your password.
After logging in, you can add product by entering the required information in the “My Products” section. We shall send the information to the respective brand for enablement.
You can go to “My Products” screen and raise a request of type (Installation, Service Request and Complaint) by selecting the product and providing additional information which is requested by the OEM/Brands.
You can go to “My Requests” screen to track the status of the requests.
You can go to “My Products” screen to buy extended warranty for your producy. If a manufacturer provides warranty/guarantee extension for the product then option will be available to extend the warranty. Please note that it is at the a sole discretion of manufacturer to renew the warranty of the product even after raising the warranty extension request. Please wait for confirmation of your extension request.
There are a number of factors that determine a product warranty price. Prices and discounts are predefined for certain products in accordance with the manufacturer/brand guidelines. Any change in brand's price shall be reflected on our website and mobile apps. We regularly launch promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again. ONEDIOS.COM reserves the rights to change prices at its sole discretion.
We accept all major credit cards and debit cards. This includes Master/ Visa/ Rupay/ Amex/ Maestro/ Cirrus and others. We also have an option of net banking with a tie-up with all major banks. UPI and main Wallets are also available as payment options.
Tax is levied on the sale of any commodity or service. The tax charged here represents Good and Service Tax (GST) as applicable in India. This tax is collected and deposited by ONEDIOS.COM to the relevant government authorities.
When you shop with us you can keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details remain confidential and secured at all times. We do not keep your payment details on file; this is why we ask you for your card details each time you make a purchase.
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request. How do I get in touch with ONEDIOS.COM? Please contact via email at support@onedios.com What are the Customer Care working hours? We work 10 am to 7 pm Monday to Saturday.
Please contact via email at support@onedios.com
We work 10 am to 7 pm Monday to Saturday.

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