Customers are intelligent and want to ensure they have chosen the right brand that makes quality and durable products. Customers want their money’s worth from the appliance they have just bought. Customers need assurance that the brand supports them if something goes wrong or malfunctions. Most appliances these days come with some warranty. You need an extended warranty to protect your appliance for a longer period.
An extended warranty is a form of insurance policy that covers you for repair costs and maintenance services after the manufacturer’s or retailer’s guarantee/warranty has expired. Warranties provide definite value to customers; they only need to understand what that value is and how they can use it to their benefit at the time of purchase.
Extended warranties are a lifesaver. They help to cover expenses in the event of an unfortunate breakdown. You can buy an extended warranty instantly in a seamless and paperless online transaction before your standard warranty expiration with OneDios.
Extended warranties are of two types – one offered by the manufacturer of a product and the other provided by a third party. While purchasing an extended warranty from a manufacturer will provide surety of quality and convenience to a consumer, third-party vendors generally offer warranties that may seem cheaper but are complex and cumbersome.
Why do customers need to understand that the warranty is beneficial to them?
Customers who have previously had terrible warranty experiences are reluctant to buy extended warranties. Extended warranties by third parties should be purchased after much consideration, as all extended warranty plans may not be helpful and may cost more than the repair cost. Extended warranty plans need to be clear and straightforward. Before buying an extended warranty, all terms and conditions should be read and understood.
Customers get confused with the terms and conditions of the third-party extended warranty plan:
- Terminology
The terms and conditions of the warranty are filled with technical and legal terms that the customers need help understanding. This leaves them perplexed and at the mercy of third parties who sell them a plan that is sometimes useless. What will the customers do with something they don’t understand?
- Inefficient Customer Service
The customer service of intermediaries or third-party warranty sellers can fall short of service standards and may even be unsafe. They leave customers even more confused with their unprofessional behavior. Unavailability, shortage of time, and impatience on the warranty agents’ part leave customers angry.
- Waiting period
Filing a warranty claim should be easy, simple, and short so customers can follow through themselves. The long process and waiting period for third-party companies to decide on the claim are tiring and frustrating for customers.
- Claim not Approved
Third-party warranty providers usually have several reasons for rejecting the customer’s claim. Sometimes those reasons may be unclear or confusing, making the customer not believe in the product and the brand.
Transparency in the warranty plan is essential to gain customer trust. Who is backing the warranty being offered to you is what matters the most. Knowing who is underwriting your policy, the manufacturer/brand, or the dealer, may help you understand the value of your warranty. Manufacturer/brand-sponsored warranties score very high regarding customer trust and convenience. Brand-backed warranties are more trustworthy and reliable, and at a small cost, an extended warranty will save you money in the long run.
The OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. You can buy brand-authorized Annual Maintenance Contracts (AMCs), Service plans, and Extended Warranties on OneDios to provide your appliances and products with 360-degree protection. OneDios has multiple options and plans on the platform for OEMs and other service providers for easy comparison. You can buy your next extended warranty on OneDios here.
Download the OneDios app now. Retailers, sellers, and customers can be saved from hassles given by third-party warranty providers. You can also download the OneDios app or visit the OneDios website to buy an extended warranty. OneDios provides the app’s solution for uploading invoices, warranty cards, receipts, and appliance documents. OneDios now also covers over 1350 postcodes in India.