In today’s world, electronic devices have become an integral part of our lives. Whether it’s a refrigerator, washing machine, microwave, laptop, or any other appliance, we rely heavily on them. However, these devices can sometimes malfunction; when they do, we must get them repaired. OneDios allows customers to book service in 60 seconds or raise a complaint. It eliminates the need to contact customers of different brands, such as Voltas customer care or Samsung customer care, in case of a breakdown.

The question then arises, should we take them to an authorized or an unauthorized service center? When choosing, one must consider several aspects, including the service’s cost and quality, the genuineness of its components, the service technician’s qualities, etc. Both the unauthorized and the authorized service centers have advantages and disadvantages. This blog will explore the differences between authorized and unauthorized service centers.

Authorized Service Center

Authorized service centers are those the manufacturer authorizes to repair and service their products that are still under warranty. The manufacturer has trained these centers, and they have access to genuine parts and software updates. Authorized service centers must also adhere to strict standards set by the manufacturer to ensure that the repairs are done correctly and that the appliance is restored to its original condition.

The advantages of using an authorized service center are many:

  • Qualified technicians: First and foremost, you can ensure the repair will be done correctly. The manufacturer has trained the technicians at authorized service centers, and they have access to the latest tools and software updates. While looking for quick and efficient ways to contact customer service, you can book the service on OneDios here.  
  • Original OEM spare parts: Additionally, they use genuine parts, ensuring your appliance will function properly after the repair. The accessories’ or damaged parts’ quality and authenticity are the most important factors in any maintenance and repair job. Thus, the parts available with them are hundred percent high-quality and original.
  • Warranty benefit: Another advantage of using an authorized service center is that your device’s warranty will remain intact. Taking your appliance to an authorized service center is the best option if it is still under warranty. The manufacturer will cover the cost of repairs, and you will not have to pay anything out of pocket. If anything goes wrong, the specialist technicians will fix it. The service is provided by professional technicians using genuine spare parts. You can buy an extended warranty instantly in a seamless and paperless online transaction before your standard warranty expiration with OneDios.  

OneDios and Customer Service

OneDios is a platform that connects customers with authorized service centers. They offer a one-stop solution for all your service needs, from installation to repair and maintenance. OneDios has partnered with leading brands such as LG, Samsung, Whirlpool, and Voltas to provide customers with the best service possible.

One of the main advantages of using OneDios is its customer service. They offer 24/7 customer support; you can reach them through various channels, including email, phone, and chat. OneDios has a team of trained professionals who are always ready to help you with any issues. They also offer a hassle-free service, where they take care of everything from pickup to delivery.

Another advantage of OneDios is that they only work with authorized service centers. This ensures that your appliance will be repaired by trained technicians using genuine parts. Additionally, OneDios offers a 90-day service warranty, which means that if your appliance malfunctions again within 90 days of the repair, they will fix it for free.

Unauthorized Service Centres

On the other hand, the manufacturer does not authorize unauthorized service centers to repair their products. Cheap labor cost is one of its most significant advantages. These centers may use counterfeit or inferior parts, further damaging your appliance. Additionally, the technicians at unauthorized service centers may not be appropriately trained to repair your appliance, resulting in further problems.

Another disadvantage of unauthorized service centers is that your appliance’s warranty may be voided. If your device is still under warranty, taking it to an unauthorized service center can result in the manufacturer voiding your warranty. This means you will have to pay for any repairs out of pocket.


In conclusion, when repairing your electronic devices, using an authorized service centre is always best. The manufacturer has trained authorized service centers, and they use genuine parts, ensuring your appliance will function properly after the repair. Using an authorized service center will also ensure that your device’s warranty remains intact.

OneDios is a platform that connects customers with authorized service centers. They offer a one-stop solution for all your service needs and provide excellent customer service. OneDios only work with authorized service centers, which ensures that your appliance will be in trusted hands whom you can entirely depend upon. 

OneDios has become the number one trusted brand for home appliances, providing excellent quality and satisfaction to its customers. Customers can book a service in 60 seconds with OneDios, of any major brand, which solves customers’ problems immediately without contacting the customer care service of multiple brands. At OneDios, we help you take care of all your home appliances. You can raise a service request in a few clicks without calling various people or searching for phone numbers. OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. Apart from reaching Samsung customer care noOneDios provides the solution of uploading invoices, warranty cards, receipts, and appliance documents on the app. One Dios will also help keep track of your previous services, and you can fix your home appliance’s next service in advance. OneDios now also covers over 1350 postcodes in India.


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