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Position No: JD-0028
Position Name: Customer Support Executive
Total Vacancy: 4
City: Gautam Buddha Nagar
Job Description :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communication and coordination with colleagues.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Prior experience as a customer support or similar.
Skills :
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Ability to switch your communication style on a whim.
- Proficient in communication and interpersonal skills
- Knowledge about Ms. Excel is a must
Education Details :
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