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OneDios Tech

Tracking Your Service Requests Made Easy with OneDios

In the contemporary era, our reliance on appliances has increased as they have become integral to our daily lives, facilitating comfort and convenience. However, they are susceptible to breakdowns and malfunctions. Customers either shape the brands or shake them. Without customers, no business can ever reach its potential. Keeping customers happy and satisfied and giving them excellent customer service is essential. Many customers believe that a prompt response from the service team can significantly enhance their experience. They expect their queries to be addressed efficiently and promptly. Response time plays a crucial role in customer satisfaction and developing loyalty. In such circumstances, prompt and efficient service becomes imperative. 

OneDios is the answer to all your service management needs, providing a hassle-free platform that enables swift tracking of service requests, instilling confidence in customers and guaranteeing transparency and convenience at every step. This blog will explore how OneDios keeps records and makes tracking service requests a breeze.

  1. Centralised Service Management: OneDios is a centralised platform for managing all your service requests. Whether it’s for your refrigerator, washing machine, television, or any other appliance, you can conveniently track and monitor the progress of your service requests through a single interface. This eliminates the need to contact multiple service centres or remember multiple brand service request numbers, making the process more streamlined and efficient.
  2. Registration of Appliances: To utilise the tracking feature of OneDios, you need to register your appliances on the platform. Registration involves providing necessary details such as the appliance’s brand, model, and purchase date. Once registered, you can access the appliance’s information and service history whenever needed. By having all your appliance information in one place, you can effortlessly keep track of their maintenance schedules, warranty periods, and service requests.
  3. Raising Service Requests: When an appliance requires service, you can raise a service request on OneDios directly from the platform. To ensure a swift and efficient resolution to your appliance issue, please provide us with specific details, such as a description of the problem and any error codes displayed. OneDios ensures that your service request reaches the authorised service centre for your appliance brand, eliminating the hassle of finding the correct contact information for each brand individually. 
  4. Transparent Service Updates: OneDios provides real-time updates on the status of your service request. You can easily track the progress of your request from the moment it is raised until the service is completed. The platform keeps you informed about key milestones such as the appointment scheduled with the service technician, the arrival of the technician at your location, and the completion of the service. This transparency helps you stay informed and manage your time effectively.
  5. In-App Communication: No one likes to wait, and why should they?  When the customers are put on hold for hours or days, it reflects poorly on your business and doesn’t build the customer’s trust in your services. OneDios facilitates seamless communication between customers and service technicians through its in-app messaging feature. You can directly communicate with the assigned service technician, providing additional details or clarifications about the issue. This direct line of communication helps resolve queries quickly and ensures the technician has all the necessary information to address the problem effectively.
  6. Service History and Documentation: OneDios maintains a comprehensive service history and documentation for each registered appliance. This includes details of past service requests, repairs performed, and any warranty claims made. Access to this information is invaluable, as it allows you to keep track of the maintenance history of your appliances, identify recurring issues, and make informed decisions about repairs or replacements.
  7. Extended Warranty Management: OneDios also simplifies the management of extended warranty plans. If you have purchased an extended warranty for your appliance, you can easily register and manage it on the platform. The extended warranty details, including coverage period and terms, are readily available for reference. OneDios ensures that you receive the benefits entitled under the extended warranty, such as scheduled maintenance, timely repairs, and replacements.
  8. Notifications and Reminders: To ensure you get all essential updates and maintenance schedules, OneDios sends notifications and reminders directly to your registered email or mobile number. These notifications include appointment confirmations, service completion notifications, warranty expiry reminders, and upcoming maintenance reminders. These proactive notifications keep you well-informed and help you stay on top of your appliance maintenance.

In conclusion, OneDios simplifies tracking service requests by offering a centralised platform for managing all your appliances’ service needs. Registering your appliances on the platform lets you quickly raise service requests, track their progress, and communicate with service technicians. The transparency OneDios provides keeps you informed at every step of the service journey. Customer loyalty is one of the hardest things to earn. Additionally, the platform maintains a comprehensive service history and documentation, facilitating better decision-making and ensuring a hassle-free experience. 

With OneDios, tracking your service requests becomes effortless, allowing you to focus on your daily routines while ensuring that your appliances receive the necessary attention and care. You can book the service on OneDios here for regular maintenance and repair of home appliances of any brand. With OneDios, getting customer service for any issue is straightforward, quicker, and more efficient.

If you have queries about the extended warranty and AMC of brands such as LG, Samsung, Whirlpool, etc., download the  OneDios app today. At OneDios, we help you take care of all your home appliances. You can raise a service request in a few clicks without calling various people or searching for phone numbers. OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. OneDios digitally logs your product’s service history and warranty period and sends reminders. OneDios now also covers over 1350 postcodes in India.

 
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Industry Talk

Why additional Warranty Coverage for your appliance is necessary?

An extended warranty, or maintenance service contract, happens to be or works like an insurance contract for the product you purchase It is sold by the retailer at the point of sale, although it’s often possible to buy one afterward from third parties. This extended or additional coverage goes beyond the original warranty days and helps your product by providing diverse maintenance services. Therefore, it is often advised to go for an additional coverage plan.

additional warranty coverage for your appliance

Some of the benefits of having an additional maintenance plan are:

1. An extended coverage plan makes sense as the equipment is used on an everyday basis, and chances are there that they lose their capacity for effective functioning over years. Additional coverage ensures future breakdowns, repairs and maintenance at an affordable cost.

2. Consumers find that a service contract on their device and appliance provides peace of mind and helps to keep the appliances running smoothly and hassle-free.

3. Repairs are often more costly than having an extended warranty on the devices. Thus having an extended warranty saves you money in the long run by providing affordable repair service.

4. Most of the equipment today comes with fairly good quality build-up, and hence extended warranty coverage actually helps you cover those days when these qualities start facing deterioration and require maintenance help. They are products of future planning.

5. It can be transferable when you sell or give away your appliance depending upon the terms and conditions of warranty coverage. This added benefit will help you net a higher price on the secondary market.

Why OneDios for repair and servicing?

Multiple plans and options on our platform. Plans from the OEMs and other Service providers are available for easy comparison.

Competitive pricing of these plans by respective providers

Buy instantly in a seamless and paperless online transaction.

The contract becomes available instantly.

No need to keep and store paper copies of the contract

Raising a request as part of the service plan becomes a matter of a few seconds

Auto schedule happens for your service visits as per your service plan. You can choose to accept them or move to a more convenient slot just at the click of a button.

You can view the complete Service history for ready reference

Allows end consumers to rate service and AMC.

Quickly raise a ticket directly with the OEM of the service provider

OneDios aims to transform the customer service experience for end customers. This vision cuts across all products and the services they avail of. You can buy your AMC on OneDios here. You can also download the OneDios app or visit the OneDios website to buy a maintenance contract.

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Categories
Industry Talk

Bike Repair – 5 Essential Ways to Reduce the Vibration in your Bike

Many motorcyclists complain about numbness in the hand due to high engine vibrations. For a smooth ride, a regular bike repair is very essential. Vibration is very common while riding a bike, but excess vibration can make the condition worse over a long ride.

If you notice extreme vibrations through the handgrips, footrest, or seat, you need to check your bike thoroughly. Inspect for any loose or damaged or missing parts. Worn-out tires can also be a reason behind the vibration. Sometimes, the bike will vibrate depending upon the design like a twin-cylinder or single will have more vibration than a multi-cylinder bike. If your bike vibrates upon acceleration could be due to the deranged tire or uneven tread or rear sprocket a twisted rim or spiking brake. To fix the vibration in your bike why not download the Onedios app and raise a request for a bike repair expert.

Here are few things you can do to reduce the vibration in your bike:

1.Replacing your air filters:

If your bike starts to vibrate excessively or you hear a bursting noise coming from the engine section, it could be due to the dirty air filter. This can damage the spark plug.  Therefore, clean the blocked filters regularly or replace them if required. If your bike repair is overdue for servicing, avoid the irritation and discomfort of bike breakdowns and malfunctions. Raise a service request on the OneDios App in a few clicks, without having to call multiple people or search for phone numbers.

2. Fill or replace your engine oil:

Lack of engine oil or old dirty oil can be a reason behind vibration. Oil is required to lubricate the parts of the engine. If there is less oil or the old oil gets thicken it won’t let the oil do its work. This can increase the bike vibration and can cause numbness in the hand.

3. Inspect your wheel chains:

When the chain is too tight it puts a burden on the engine. Excess of burden can create a high amount of engine strain. This can also vibrate the engine. Therefore, it is important to regularly lubricate and adjust the chain.

4. Structure of Disks and Brakes:

It is important to inspect the disks and brakes regularly. They should be aligned appropriately, to reduce vibration. When the brakes are tight, it losses the grip and also puts force on the rear wheel. This makes the bike run warmer, which increases the bike vibration.

 5. Valve Tappet noise:

For proper engine performance, the valve tappet should be at an appropriate setting. A regular bike repair expert will also check the setting of your valve tappets. The inappropriate fitting issues can be a reason for shaking or vibrations.

OneDios is a one-stop-shop for all your service, complaints, and repair requests. It even logs when you last got your bike serviced and parts replaced. Download the OneDios app and upload the details of your bike today. OneDios will help keep track of all your previous services and you can schedule the next maintenance of your bike in advance. You can also buy the extended warranty and AMC’s for all bike brands such as Hero, Bajaj, Yamaha, TVS Motors, Royal Enfield, etc.